Operations Specialist - DFS1171851 in Los Angeles, CA at DFS

Date Posted: 2/6/2020

Job Snapshot

Job Description

Purpose and Objective of Position The Operations Specialist provides administrative support to the Operations Department. Duties include general clerical, Customer Claims, other administrative work as required to support the smooth operations of the departments.

Key Responsibilities:
Essential Job Duties and Responsibilities Operations Job Responsibilities: 1. Work with Sales Audit team to resolve register cash variances, non-charges, no transactions, and double charge issues. Report Point of Sale (POS) system errors, cash overage/shortages, and possible chargebacks from customer claims. 2. Prepare location specific register floats confirmation, and manager’s bank report on a monthly basis. 3. Monitor overtime (OT) in location through Kronos system tracking, and reporting the results to management monthly. 4. Resolve customer claims quickly and effectively including: returns, refunds, undelivered bags, and defective products. 5. Assist with staff schedules, and assist in updating employee’s schedules into Kronos. 6. Assist with managers’ business, and travel expenses preparation and submissions for reimbursement. 7. Assist with the submission and tracking of petty cash reimbursements. 8. Provide support in the organization and distribution of employees’ Commission and Spiff reports. 9. Communicate needs and progress with staff in daily briefings and team meetings. 10. Leverages MS Excel to compile relevant data, quantify it, and report results effectively. 11. Other projects as assigned by manager. Other Duties:
• Reporting of miscellaneous and evolving mission critical information, in partnership with Operations Support Manager to include: time-keeping violations, Policy and procedures, and scheduling
• Conduct Operations related trainings to Sales staff
• Support Operations Support Manager in internal Operations Audits

Key Requirements:
Knowledge, Skills and Abilities Required Educational Requirements BA or AA College degree or equivalent Work Experience 1-2 years in office administration Licenses / Certifications Critical knowledge & skills including tools, software applications, language, etc. Fluency in Mandarin/English language required; writing, reading and speaking. Proficiency in Microsoft Office applications (MSWORD, MSEXCEL, POWERPOINT