Req ID:  2544
場所: 

沖縄、日本

日付:  2022/11/25

Team Lead, Operations Support

説明: 

Job Description

We are seeking a savvy people manager to join us as the Team Lead, Operations Support. You will be a helping hand to the Operations Support Manager in managing DFS’ store support function, which looks after all non-selling services such as the after sales service, complaints and store repairs etc. You will oversee the support function teams in their day to day jobs, and will serve as a key support to frontline Leaders-On-Duty (LOD) in resolving customer claims. 

Store Supplies Management

  • Assist, source & manage Purchasing Orders (POs) for location equipment, services, store supplies and resources
  • Manage all incoming invoices for AP Workflow processing 
  • Ensure proper coding of all invoices to the relevant cost centers
  • Establish and maintain centralized systems and procedure reference manuals for key support role tasks in the location 
  • Train all new Sales Associates on cashiering procedures 
  • Review training need for existing Sales Associates and conduct refreshers as necessary

Handle Customer Claims

  • Support frontline and Leader-On-Duty (LOD) in resolving customer claims
  • Review refund reconciliation and liaise with Loss Prevention for follow up 

Team Management

  • Supervise all direct reports to ensure the smooth operation of the support functions (i.e. cashiering, after sales service) on a daily basis

Key Requirements

  • Secondary School, High School Diploma or equivalent 
  • 2 years’ experience in cashiering and/or accounts payable; experience in leading and supervising teams preferred
  • Solution-based, energetic, team oriented, ability to multi-task, composed under pressure 
  • Good leadership skills and able to work with a diverse team
  • Proficiency in Microsoft Office applications
  • Fluency in English language and other language(s) as required by location 

DFSは平等な機会を提供する雇用主です。すべての従業員および応募者を、実力、資格、能力に基づいて雇用、昇進、処遇し、すべての従業員に差別のない職場を提供することは、当社の方針であり、当社はそれを実践しています。雇用に関する決定は学歴、職歴、才能などの資格に基づいて行われ、人種、肌の色、性別、宗教、年齢、国籍、婚姻状況、性的指向、障害の有無、その他法律で保護されている基準とは無関係に行われます。