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Team Lead, Spirit/Wine/Tobacco/Food - DFS1171244 in Los Angeles, CA at DFS

Date Posted: 3/14/2019

Job Snapshot

Job Description

The Team Lead is the primary conduit between the PSM the Regional merchant team, the brand and the customer, ensuring a seamless customer experience aligned to the company vision while effectively driving sales. They supervise, mentor and develop a cross-functional sales team, and foster a service environment that empowers the team to create the luxury service experience for our customers. The Team Lead brings to this role energy, an ability to lead and correct while acting on their feet and an intuitive sense to think ahead and problem solve.

Key Responsibilities:

•Lead, inspire and celebrate exceptional customer experiences.
•Assist the PSM to drive sales: action sales, clearance, promotions and incentive targets with passion.
•Team & Service Management: Ensure the Team has clear goals and objectives which remain focused on the customer experience and productivity targets.
•Supervise sales floor, support a high energy, positive floor experience for staff and customers, observe productivity.
•Manage team visibility on the shop floor for optimal staffing and floor coverage, Liaise with AGM sales on staff coverage and scheduling needs schedules to be provided by the OSM.
•Provides regular updates to staff through open communication encourages team to meet or exceed location sales and profitability targets, while role modeling desired behavior.
•Work with the PSM to ensure corrective action is taken to improve unsatisfactory performance, adhering to local requirements.
•Assist in the preparation and delivery of performance, appraisals, providing relevant and specific feedback.
•Participate in recruitment and selection of sales staff as requested based and on local HR guidelines.
• Assist the PSM in their role as a primary communication link between product merchants and the customer through providing feedback and assisting with preparation for merchant calls when required.
• Maintain floor presentation to meet or exceed brand and DFS requirements
• Provide feedback to their PSM to support the development and execution of merchandise strategy including Promotions, seasonal buy, etc. as required
• Supervise team compliance with all company policies and procedures, Customs regulations and relevant trading laws, raising any concerns or issues to your PSM.
• Ensure that the workplace is safe, with the premises and behaviors of employees not imposing risks to the health and safety of any person. Where risks are identified, report appropriately for prompt assessment and action in line with location procedures.
• The Team Lead owns their brand’s business at store level and is responsible for ensuring promotions, product training, and overall floor presentations are being.

Key Requirements:
•Education: Bachelor’s Degree in Management, Business or equivalent preferred.
•Critical Skills: Strong command of English language, written and spoken.
•Work Experience: 2+ years in retail environment required. Team leadership experience with retail/service industry or merchandising role highly desired.
•Tools/Resources: Proficiency in MS Microsoft computer applications (Excel, Word, PowerPoint, Access, and email is essential.
•Critical skills: Strong command of English language; fluency in other languages is a plus
• Key competencies include: strong interpersonal skills, solution based, energetic, team oriented, ability to multitask, composure under pressure, keen to learn.
• Professional in appearance, demeanor and language
• Must have strong interpersonal skills and be able to work well with people at various levels.
• Function as a resourceful and proactive team member
• Must be able to have a flexible schedule as required by the needs of the business
• Possesses an outgoing and assertive personality and a desire to lead and inspire their teams.
• Possess a passion for the brands and products they represent