Team Lead, Hermes - DFS1171767 in Los Angeles, CA at DFS

發布日期 2/18/2020



The Team Lead, Luxury, is the primary conduit between the divisional merchant team and the customer, ensuring a seamless customer experience aligned to the company vision while effectively driving sales. Managing, mentoring, and developing a cross-functional sales team, an ability to lead and correct while acting ‘on their feet’ and an intuitive sense to think ahead and problem solve.

Key Responsibilities:

•Provide high quality customer service.
•Achieve and exceed sales targets.
•Assist PSM to align the customer experience to the company vision - exceptional people delivering exceptional product.
•Supervise sales floor to continually improve customer experience and team productivity.

Key Requirements:

•Key competencies include: strong interpersonal skills, solution based, energetic, team oriented, ability to multi-task, composure under pressure, keen to learn.
•1-2 years of retail leadership experience.
•Professional in appearance, demeanor and language.
•Must have strong interpersonal skills and be able to work well with people at various levels.
•Function as a resourceful and proactive team member.
•Must be able to have a flexible schedule as required by the needs of the business.
•Possesses an outgoing and assertive personality and a desire to lead and inspire their teams.
•Possess a passion for the brands and products they represent.
•Critical Skills: Fluency in English and Mandarin