Sales Associate (Spirits, Wines & Tobacco) (Part-time) - DFS521165 in Singapore at DFS

發布日期 9/24/2019



Sales Associates play an important role in the sales floor as they are on the front line and the direct link between our customers and products. They deliver a seamless customer experience as exceptional people delivering an exceptional product, building customer loyalty and relationships while delivering sales and productivity targets.

Key Responsibilities:
1. Selling
• Assist customers in selecting, purchasing, refunding merchandise while demonstrating excellence in customer service at all times.
• Treat all merchandise, regardless of value, with care and present to the customer with highest level of respect.
• Complete customer transactions in a professional, timely manner.
• Inform customer necessary information they need to know if applicable. 2. Customer Experience
• Maintain a smart and well-groomed appearance when in uniform to convey a professional image of self-confidence and competence.
• Apply the principles of Apprentice so as to achieve superior customer service
• Respond to customer queries and complaints in a polite and courteous manner. 3. Floor and Product Presentation
• Demonstrate product features and special product information.
• Ensure floor presentation meets or exceeds brand and DFS requirements.
• Maintain stock levels of all merchandise in the department.
• Be familiar with store layout and direct customers to merchandise, services and facilities as appropriate.
• Assist the Management team in the coordination and execution of all team merchandising activities, including inventory management, presentation quantities, promotional activities and merchandise stock flow. 4. Teamwork
• Work cooperatively with co-workers to accomplish sales and service goals.
• Assist other sales staff in periods of peak demand to ensure that customers in all areas are attended to promptly and efficiently, with waiting time reduced to a minimum.
• Take action to problem solve or effectively communicate to manager for assistance.
• Provide manager with customers’ feedback.
• Treat all fellow team-members with respect to support a healthy and positive team environment. 5. General
• Plan, participate and help monitor physical inventories.
• Maintain light housekeeping. Ensure retail areas and store rooms are neat, clean, hazard free and dust-free.
• Adhere to established health and safety policy and other DFS company policies, procedures, and regulations.
• Attend meetings, trainings & store briefings when required, to gain greater knowledge of the business and products.

Key Requirements:

• Secondary School certificate, diploma or equivalent, or an equivalent combination of education and experience sufficient to successfully perform the essential functions of the job.
• Minimum 1 year beauty experience in a retail environment.
• Proficient with handling a POS register machine.
• Ability to work flexible hours / shifts, including weekends, nights and holidays. Able to work overtime hours when necessary.
• Secondary language speaking beneficial, but not required.
• Good organizational skills, self-starter and highly motivated.
• Ability to work in a fast-paced, high pressure environment
• High energy level and positive approach to job and group responsibilities.