Digital Operations Manager - DFS9112936 in Shenzhen at DFS

發布日期 3/28/2021

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職位描述

DFS is the world's leading luxury retailer serving the travelers in the world. We are currently seeking a Digital Operations Manager to join E-commerce team in China to support e-commerce platform operations.

Key Responsibilities:

• You will be managing the order fulfillment operations of orders on omni channel platforms (eCommerce and other Digital channels)
• Closely monitor the customers’ order pickup experiences at designated pick up locations (airports, ferry terminals)
• Establishing and consistently modifying the standard operating procedure (SOP) for order fulfillment, customer pick up and other exceptional operations on own operating markets
• Influence and closely monitoring fulfillment and pick up experience managed by partners in specific markets
• Continuously monitor the fulfillment capacity to support the business
• Work along with logistics and IT teams on issues affecting operations and customers’ orders pick up experience
• Own and manage the budget for running and enhancing the order fulfillment and customer pick up operations
• Responsible to assist Finance and related local operations team on financial reconciliation
• Manage a team of agency resources to carry out the operations groundwork

Key Requirements:

• Bachelor’s degree in business, Supply chain, E-commerce Operations Management or a relevant discipline
• Minimum 6 years of working experience in logistics and supply chain
• Experience with e-commerce operations would be big plus
• Detail-oriented and strong problem-solving ability
• Excellent written and verbal communication skills within a cross-functional team
• Good organizational skills, energetic self-starter and highly motivated
• Ability to work in a fast-paced and changing environment
• Native in Mandarin and proficiency in English