CRM Project Manager - 6 month contract - DFS91121153 in Hong Kong at DFS

發布日期 10/17/2021



The CRM project manager will be involved in strategic projects to transform and digitalize our customer experience. As the project manager your main responsibility will be to ensure that all stakeholders are aligned internally and that our vendors deliver on time and on budget and to the quality expected. Maintain a list of projects and various timelines and stakeholders, report regularly to CRM director on progress and risks.

Key Responsibilities:
Key responsibilities
• Determine and define project scope and objectives
• Predict internal resources needed to reach objectives and manage internal communication effectively.
• Maintain and update the project platform with internal communication for all technologies.
• Develop and manage a detailed project schedule and work plan
• Provide project updates on a consistent basis to senior stakeholders about strategy, adjustments, and progress
• Manage vendors resources and make sure deadlines are met and deliverable up to expectations.
• Utilize industry best practices, techniques, and standards throughout entire project execution
• Measure project performance to identify areas for improvement

Key Requirements:
Key requirements
• 5-8 years of project management and related experience
• Experience in Customer relationship management or marketing digital technology
• Project Management Professional (PMP) certification preferred
• Proven ability to solve problems creatively
• Experience seeing projects through the full life cycle
• Excellent analytical skills
• Strong interpersonal skills and extremely resourceful
• Proven ability to complete projects according to outlined scope, budget, and timeline What we offer:
• Challenging and strategic projects
• Great career perspectives: career growth, client exposure at highest level, best in class methodologies, techniques, and technologies
• Be part of a motivated and diverse team whose mission is to serve the customer globally.