Business Analyst, CRM and Marketing - DFS5218438 in Hong Kong at DFS

發布日期 10/3/2021



We are looking for a skilled Business Analyst to join our DFS Global Technology team. This candidate will work under the direction of the Product Manager to evaluate the business needs and create solutions to enable our product vision. Ideal candidates will possess a balance of technical depth, business acumen, and communication skills. The role involves working collaboratively with different functions within various levels and departments of the organization to deliver on business strategy and outcomes. Candidate should be results-oriented, eager to learn and with a passion for technology.

Key Responsibilities:
- Lead discovery workshop to gather requirements, model customer journeys and refine development backlog - Collaborate with business stakeholders, product owners, architects, development team to drive solution in accordance with application design and acceptance criteria - Manage dependencies that may cross multiple business functions and/or technology domains - Perform impact assessments, cost-benefit analysis to form solution recommendations - Analyze the capabilities of tools and technologies - Support business transition and help to establish change - Write business functional release notes and contribute to deployment plan - Maintain up to date knowledge base related to application features and processes - Prepare and publish status reports

Key Requirements:

• Bachelor’s or Master’s degree in Engineering, Computer Science, Information Systems, Software Development or equivalent
• 3-5 years of experience
• AGILE, Scrum, PMP certification is preferred
•CRM and/or Loyalty domain knowledge
•Understanding basic software and project management life cycle
•Agile working experience is preferred
•Skillsets in customer journey modelling, requirements analysis, story writing, backlog refinements
•Experience using work management and collaboration tools e.g. Confluence, JIRA, Slack
•Excellent communications skills, positive attitude and ability to interact confidently with business users, technical teams and vendors
•Good command of English is essential for written communications and presenting back to stakeholders
•Experience leading change in an organization Others:
•Knowledge on the Retail Industry or travel retail industry
•Salesforce Sales Cloud, Service Cloud, Marketing Cloud, Experience Cloud
•Integration middleware ESB, Mulesoft