Assistant General Manager, Operations - DFS1171832 in Los Angeles, CA at DFS

發布日期 1/12/2020



The Assistant General Manager (AGM), Operations is a key business partner to the General Manager (GM) at the store level. They lead the effort in providing an optimized customer service environment ensuring everything the customer sees, feels, and hears while in the store is executed to the highest possible standard. The AGM Operations drives the ‘back of house’ and engages, mentors, and trains their team of logistics, operations support, and scheduling coordinators ensuring all efforts are continually focused on the customer. The AGM Operations is responsible and fully accountable for all controllable expense lines at the store level including payroll, TA expenses, Consumer Marketing & Advertising Expenses. In addition, the AGM Operations is responsible for appropriately managing all other shop expenses including utilities, supplies, uniforms, and contract services. Communicating directly within the store to all management and personnel as well as externally with warehouse, finance, zone leadership teams, and landlords, the AGM Operations is charged with maintaining an efficient, cost effective, inventory-right, customer focused environment. The AGM Operations possesses a detailed but big picture understanding of business strategy and how to execute at store level. With strong leadership skills and a keen appreciation for the bottom line, this key management team member is the driver for ensuring

Key Responsibilities:
-Drive Store Profitability & Support Services
• Responsible for all expense lines on the Profit & Loss statement, ensure store expenses are controlled to predetermined levels and improvements recommended to General Manager. Includes Other Shop Expenses (OSE) of Utilities, Supplies, Uniforms, Communication Costs, Contract Services.
• Prepare budgets and forecast expenses and profitability in collaboration with General Manager as/when required.
• Ensure cost effective use of FTE’s and payroll budgets. Oversee the staff scheduling so the customer experience and staff productivity is maximized while payroll budgets are achieved or bettered and employee related laws, regulations, policies and contract agreements are adhered to.
• Provide a comprehensive overview of the financials for the General Manager and in management meetings as and when requested.
• Review ‘store vs. company averages’ and identify areas for location improvement or best practices to be shared.
• Make proactive recommendations to be taken to maximize store profitability. Execute approved recommendations and related outcomes.
• Collate quotes and make recommendations on necessary purchases of major expenses in consultation with General Manager
• Work with AGM Sales, Store Support teams, Merchants and Visual to support execution of store events and promotional activities.
• Responsible for oversight of stock takes and inventory control to minimize losses through effective management of the Product Manager and team.
• Ensure monthly variations in cash registers, stock transfers are investigated and reported accurately

Key Requirements:
-Position Requirements Education: Bachelors Degree in Management, Business or equivalent recommended. -Work Experience: 5+years management experience required. Regional retail leadership experience with merchandising and financial accountability highly desired. Merchandising and negotiations experience a plus. -Tools/Resources: Proficiency in MS Microsoft computer applications (Excel, Word, Powerpoint, Access) and email required. -Travel: International travel may be required to attend senior management meetings as/when scheduled -Other Knowledge, Skills and Abilities Required:
• Strong multidimensional leadership ability. Able to effectively operate in a culturally diverse environment with astuteness and sensitivity.
• Must have high degree of integrity and confidentiality with a keen sense of business/financial acumen
• Accuracy and attention to detail.
• Able to work under stringent deadlines and high pressure and be able to prioritize a heavy workload with multiple deadlines.
• Must have strong interpersonal skills and be able to work well with personnel at various levels.
• Must have strong communication skills, both oral and written and be comfortable in making high level presentations.
• Function as a resourceful and proactive team member.
• Must be able to have a flexible schedule.
• Able to work independently with minimal supervision.
• Must be accurate.
• Strong organizational skills
• Strong analytical skills; ability to work with complex issues.
• Able to make sound decisions with relevant facts at hand. Does not shy away from conflict.
• Good problem solving skills.
• Ability to work independently and on weekends and outside of regular office hours, if required.