Team Leader - DFS588266 in Venezia at DFS

Date Posted: 4/5/2018

Job Snapshot

Job Description

The Team Lead, inspire, lead and develop the sales team to deliver a seamless customer experience as exceptional people who are delivering exceptional product, building customer loyalty and relationships while delivering sales and productivity targets.
The Team Lead, proactively coaches and updates the sales team regularly on opportunities for continuous improvement of skills and knowledge. They foster a service environment that empowers and develops a cohesive and focused team that passionately creates unique and memorable, luxury service experiences that builds our brand and customer loyalty and delivers sales.

Key Responsibilities:
Selling and the Customer Experience

- Align the customer experience to the company vision
- Lead, inspire and celebrate exceptional customer experiences.
- Assist to drive sales: action sales, clearance, promotions, and incentive targets with passion.
- Work on ways to increase and continually improve your team productivity results in
- Supervise your sales floor: Support a high energy, positive floor experience for staff and customers.
- Observe, coach and react to what is happening around you to continually improve the customer experience and team productivity.
- Manage team visibility on the shop floor for optimal staffing and floor coverage.

Team & Service Management

- Ensure Team the Sales Associates have clear goals and objectives which remain focused on the customer experience and productivity targets.
- Supervise, coach and train the sales team on a daily basis to assist them to consistently grow in skills, confidence and effectiveness in their roles. Includes proactively coaching sales staff with a focus on enhancing the customer experience and delivering the DFS vision of exceptional people delivering exceptional product. This also includes coaching on the sales team’s continual improvement and refinement of sales techniques and product knowledge, and effective translation into customer penetration and staff productivity results.

Product Management

- Assist the PSM in their role as a primary communication link between product merchants and the customer through providing feedback and assisting with preparation for merchant calls when required.
- Maintain a very high standard of product and brand knowledge for your area, and ensure the same from your team
- Maintain floor presentation to meet or exceed brand and DFS requirements
- Provide feedback to your PSM to support the development and execution of merchandise strategy including promotions, seasonal buys, etc as required.
- Assist to set and maintain appropriate Presentation Stock (PS) levels
- Facilitate the interests of the best clients via the product and customer experience

General

- Actively promote the DFS brand and a strong positive professional image at all times.
- Complete internal reports and participate in various projects as/when required.
- Supervise team compliance with all company policies and procedures, Customs regulations and relevant trading laws, raising any concerns or issues to your PSM. - Ensure that the workplace is safe, with the premises and behaviors of employees not imposing risks to the health and safety of any person. Where risks are identified, report appropriately for prompt assessment and action in line with location procedures.
- Perform any other duties as requested in a diligent and conscientious manner.

Key Requirements:
- Degree or an equivalent combination of education and experience sufficient to successfully perform the essential functions
- Work Experience: 1-2 years of experiences leading teams within retail/service industry preferred
- Fluency in English and a second language is preferred (Mandarin, Russian, Japanese, ect..)
- Proficiency in Microsoft based applications