Team Lead, Support - DFS11711032 in Los Angeles, CA at DFS

Date Posted: 11/11/2021

Job Snapshot

Job Description

The Team Lead - Support, is the primary conduit between the sales team and the customer, ensuring a seamless customer experience aligned to the company vision while effectively driving sales. Managing, mentoring, and developing a cross-functional support team, the Support TL brings to this role energy, an ability to lead and correct while acting ‘on their feet’ and an intuitive sense to think ahead and problem solve in the areas of customer purchase delivery at the gate, logistics, stock replenishment, and shipment receiving.

Key Responsibilities:

• Responsible for the daily operations of flight/gate deliver of purchases and shipment stocking and receiving.
• Achieve and exceed excellence in productivity through support team.
• Hiring, training, developing Product Support Assistants to perform outstanding customer service.

Key Requirements:
•Education: Bachelor’s Degree in Management, Business or equivalent preferred.
•Critical Skills: Strong command of English language, written and spoken.
•Work Experience: 2+ years in retail environment required. Team leadership experience with retail/service industry or merchandising role highly desired.
•Tools/Resources: Proficiency in MS Microsoft computer applications (Excel, Word, PowerPoint, Access, and email is essential.
•Critical skills: Strong command of English language; fluency in other languages is a plus.
• Key competencies include: strong interpersonal skills, solution based, energetic, team oriented, ability to multitask, composure under pressure, keen to learn.
• Must be able to have a flexible schedule as required by the needs of the business.
• Possess a passion for the brands and products they represent.