Team Lead, Product Support - DFS1171217 in San Francisco, CA at DFS

Date Posted: 8/24/2018

Job Snapshot

Job Description

The Team Lead Product Support, is the primary conduit between the sales team and the customer, ensuring a seamless customer experience aligned to the company vision while effectively driving sales. Managing, mentoring, and developing a cross-functional support team, the Product Support TL brings to this role energy, an ability to lead and correct while acting ‘on their feet’ and an intuitive sense to think ahead and problem solve in the areas of customer purchase delivery at the gate, logistics, stock replenishment, and shipment receiving.

Key Responsibilities:
• Responsible for the daily operations of flight/gate deliver of purchases and shipment stocking and receiving.
• Achieve and exceed excellence in productivity through support team.
• Hiring, training, developing Product Support Assistants to perform outstanding customer service.

Key Requirements:
• Key competencies include: strong interpersonal skills, solution based, energetic, team oriented, ability to multi-task, composure under pressure, keen to learn.
• 1-2 years of retail leadership experience.
• Professional in appearance, demeanor and language.
• Must have strong interpersonal skills and be able to work well with people at various levels.
• Function as a resourceful and proactive team member.
• Must be able to have a flexible schedule as required by the needs of the business.
• Possesses an outgoing and assertive personality and a desire to lead and inspire their teams.
• Possess a passion for the brands and products they represent.