Team Lead, Operations Support - DFS2231902 in Hong Kong at DFS

Date Posted: 7/29/2019

Job Snapshot

Job Description

The role of Team Lead, Operations Support is an important member of the Operations team, assisting to manage the many and varied components that are essential behind the scenes to keep the operation going. This enables the rest of the location team to each concentrate on their own part in supporting our common vision of exceptional people delivering exceptional product.

Key Responsibilities:
Job Responsibilities and Duties:
• Collaborate with stock Team Lead to manage contracted services
• Assist to manage contracted services within store, maintaining compliance with lease terms, local regulations and internal policies
• Manage the support team to deliver a high standard of internal and external customer service in a timely and efficient manner and with accuracy.
• Develop and seek process improvement opportunities to assist cost management and productivity. Implement and share approved ideas to assist the business in line with company objectives and profitability targets. Liaise with your line Manager on recommendations for continuous improvement and seek approval to implement where necessary.
• Complete internal reports and participant in various projects as/ when required.
• Communicate with your General Manager, Assistant General Manager Operations, Talent Management, Merchandising, Marketing and Global CSC teams and Loss Prevention team on relevant store issues.

Key Requirements:
Job Requirements:
• Degree Holder or equivalent experience preferred.
• 1-2 years team leadership experience in retail/ service industry required. Exposure to budgets and expense management preferred.
• Fluency in English and other languages as required by location.
• Ability to read, write and other languages as required by location.
• Proficiency in MS Microsoft computer applications (Excel, Word, PowerPoint, Access) and email is essential.
• Requires good leadership skills and ability to work with a diverse staff
• Ability to work effectively in a fast paced, high pressure environment
• Ability to perform a variety of duties related to product and sales support such as lifting, moving quickly
• Ability to work flexible hours as required to meet the needs of the business including weekends, nights and holidays
• Good verbal and written communication skills