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Team Lead, Operations Support - DFS2231428 in Hong Kong at DFS

Date Posted: 3/7/2019

Job Snapshot

Job Description

The role of Team Lead, Operations Support is an important member of the Operations team, assisting to manage the many and varied components that are essential behind the scenes to keep the operation going.

Key Responsibilities:
Job Responsibilities and Duties:
• Assist to manage contracted services within store, maintaining compliance with lease terms, local regulations and internal policies and budgets
• Assist to source and manage location office related supplies in a cost effective way that meets operational needs.
• Develop and seek process improvement opportunities to assist cost management and productivity.
• Track customer returns, repairs, complaints and associates costs. Provide reports and feedback to relevant internal parties as required. Monitor trends and identify and implement improvement opportunities to enhance the customer experience and outcomes.
• Ensure Operations Support team has objectives which remain focused on delivering productivity and profitability targets. Reviewing performance on a regular basis.
• Complete internal reports and participate in various projects as/when required.
• Perform any other duties as requested in a diligent and conscientious manner.

Key Requirements:
Job Requirements:
• High School Degree or equivalent experience preferred
• 1 – 2 years team leadership experience in retail / service industry required
• Exposure to budgets and expense management preferred
• Ability to read, write and effectively communicate with others
• Proficiency in MS Microsoft computer applications (Excel, Word, Powerpoint, Access) and email is essential
• Fluency in English and other languages as required by location