TEAM LEAD, FOOD & GIFTS - DFS1161166 in Honolulu, HI at DFS

Date Posted: 6/8/2018

Job Snapshot

Job Description

As the Team Lead, Sales reports to the Product Sales Manager (PSM), this is a key role in the delivery of the DFS’ promise of being The World Traveler's Preferred Destination for Luxurious Shopping. They inspire, lead and develop the sales team to deliver a seamless customer experience as exceptional people who are delivering exceptional product, building customer loyalty and relationships while delivering sales and productivity targets. The Team Lead, Sales proactively coaches and updates the sales team regularly on opportunities for continuous improvement of skills and knowledge. They foster a service environment that empowers and develops a cohesive and focused team that passionately creates unique and memorable, luxury service experiences that builds our brand and customer loyalty and delivers sales. Like the PSM they report to, the Team Leader Sales possesses a passion for the brands and products they represent.

Key Responsibilities:
Selling and the Customer Experience • Assist the PSM to align the customer experience to the company vision – exceptional people delivering exceptional product. • Lead, inspire and celebrate exceptional customer experiences. • Assist the PSM to drive sales: action sales, clearance, promotions, and incentive targets with passion. • Work with the PSM on ways to increase and continually improve your team productivity results in: • Conversion of customers from non-buying to buying; • Spend per transaction, and Average Units per Sale (AUS). • Supervise your sales floor: Support a high energy, positive floor experience for staff and customers. • Observe, coach and react to what is happening around you to continually improve the customer experience and team productivity. • Manage team visibility on the shop floor for optimal staffing and floor coverage. Liaise with AGM Sales on staff coverage and scheduling needs; schedules to be provided by Talent Scheduling Co-ordinator for the location. • Work with the PSM to eff

Key Requirements:
Team Lead - Education: Degree or an equivalent combination of education and experience sufficient to successfully perform the essential functions. Critical Skills: Strong Command of English language; fluency in other languages as required by location. Work Experience: 1 – 2 team leadership experience within retail / service industry preferred. OTHER KNOWLEDGE, SKILLS AND ABILITIES REQUIRED: • Key competencies include: strong interpersonal skills, solution based, energetic, team oriented, ability to multi-task, composure under pressure, keen to learn. • Professional in appearance, demeanor and language • Must have strong interpersonal skills and be able to work well with people at various levels. • Function as a resourceful and proactive team member. • Must be able to have a flexible schedule as required by the needs of the business.