Team Lead, Cashier - DFS521176 in Singapore at DFS

Date Posted: 1/21/2018

Job Snapshot

Job Description

To accurately collect monies generated from sales of merchandise from customers. At the same time maintain excellent customer service standard in the department.

Key Responsibilities:
1. Sales Management
• Handle cash and Point-Of-Sales Machines and ensure accuracy in cash handling
• Conduct daily balancing and closing of cash collection
• Take part in spot check whenever necessary by duty Manager or Lost & Prevention Officer
• Completes customer transactions in a professional, timely manner
• Inform customer necessary information they need to know if applicable

2. Customer Experience
• Maintain a smart and well-groomed appearance when in uniform to convey a professional image of self-confidence and competence
• Set the stage by applying Apprentice:
•Identify customer’s temperaments and flex to their style
•Provide helpful, friendly assistance in a sincere manner
•Maintain eye contact
•Use professional language
• Respond to customer queries and complaints in a polite and courteous manner - refer to the manager or Manager on Duty if appropriate

3. Floor and Product Presentation
• Demonstrate product features and special product information if required
• Ensure floor presentation meets or exceeds brand and DFS requirements
• Maintains stock levels of all merchandise at the counter
• Be familiar with store layout and direct customers to merchandise, services and facilities as appropriate

4. Teamwork
• Works cooperatively with co-workers to accomplish sales and service goals
• Assist other sales staff in periods of peak demand to ensure that customers in all areas are attended to promptly and efficiently, with waiting time reduced to a minimum
• Takes action to problem solve or effectively communicate to manager for assistance
• Provide manager with customer’s feedback
• Treat all management and fellow team-members with respect to support a healthy and positive team environment

5. General
• Maintain light housekeeping. Ensure Cashier counter and store rooms are neat, clean, hazard free and dust-free
• Adhere to established health and safety policy and other DFS company policies, procedures, and regulations
• Attend meetings, trainings & store briefings when required, to gain greater knowledge of the business and products

Key Requirements:
• Diploma or equivalent, or an equivalent combination of education and experience sufficient to successfully perform the essential functions of the job
• Minimum 2 years sales/cashiering experience in a retail environment
• Proficient in English
• Proficient with handling a POS register machine
• Ability to work flexible hours / shifts, including weekends, nights and holidays
• Able to work overtime hours when necessary
• Good organizational skills, self-starter and highly motivated
• Ability to work in a fast-paced, high pressure environment
• High energy level and positive approach to job and group responsibilities.