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Talent Scheduling Specialist - DFS7210244 in Saipan at DFS

Date Posted: 4/5/2019

Job Snapshot

Job Description

The Talent Scheduling Specialist role is to ensure that our employees are scheduled effectively to meet the varying levels of work and customer flows within our operations. With responsibility for preparing the staff schedules for all of their location teams, they ensure the operation has appropriate floor coverage at the appropriate times based on the location customer flows and event schedules, manages time and attendance record keeping, ensures training and payroll processing administration is efficiently handled, and the approved leave periods for our team are accurately reflected in our schedules and staff records.

Key Responsibilities:
Staff Scheduling, Productivity Reporting & Payroll Administration
• Prepare and issue an effective monthly staff schedule for all teams in the location(s)
• Coverage and schedule preparation is to be timely and prepared in close liaison with the Assistant General Manager (AGM), Sales and AGM Operations for an understanding for required staff coverage in consideration of relevant business needs, events, predicted customer traffic and work flows, internal and vendor training, and remains aligned with staff policies, regulations
• Track and reflect approved staff leaves in the location schedules
• Collate staff leave requests for review and approval, with appropriate consideration of forecasted business needs including scheduled Product Sales Managers (PSM)/Merchant calls, location events, employee request context and in line with relevant employee regulations, policies, procedures and leave benefit entitlements
• Receive, action, record and communicate amendments to staff schedules when unforeseen adjustments are required
• Ensure that all employees have a clear contact point for calling in with updates or changes relating to attendance and punctuality. Monitor, record, action and communicate these updates internally to the appropriate line manager and Human Resources contact for appropriate follow up action
• Action time and attendance record keeping for accurate processing and record keeping. Ensures all required paperwork is promptly forwarded, liaising with Human Resources (HR) for accurate payroll processing and employee entitlements record keeping
• Prepare regular reports on attendance and punctuality for Manager to review and work with appropriate team line managers for staff coaching and resolution
• Maintain the store team’s leave accrual records and regularly reports on leave liability balances in collaboration with the Human Resources team
• Promptly respond to staff pay related queries referring any unresolved queries to appropriate local Payroll administrators
• Assist in communicating, tracking and administrating all approved commission and incentive schemes, including vendor funded or vendor supported incentives overseeing timely delivery to store teams
• Assist in producing and distributing staff sales productivity reporting to PSMs and other relevant line managers at required frequencies and in the standard format
• Assist to coordinate and internally communicate approved staff training and relevant staff attendance schedules. Arranges logistical support for the training
• Track training delivery for store teams and maintains appropriate training records for the location
• Assist with the on-boarding process for new staff. Ensures an appropriate support person is assigned and supporting the arrival to the team, and the on-boarding process supports effective training and retention of new staff
• Assist to manage location training coordination for approved training and development courses
• Assist to manage the exit process for departing staff including the retrieval of company property
• Assist to manage Uniform issue, maintenance and related expenses for the location in line with Corporate uniform and Human Resources guidelines
• Assist to manage the location administration of other approved staff related benefits in collaboration with Human Resources including internal Recognition and Reward programs
• Actively support the AGM Operations to ensure that the workplace is safe, with the premises and behaviors of employees not imposing risks to the health and safety of any person. Ensure systems or procedures are in place for risks to be identified and reported by any staff member, appropriately and promptly assessed, and to be actively addressed noting compliance with any relevant local legislation Team Contribution & Service Management
• Understand how the overall company objectives and how the Talent Scheduling Specialist role is critical to driving the achievement of company vision, store sales targets and

Key Requirements:
Educational Requirements: College or University Degree in Management, Business or equivalent preferred but not essential. Work Experience: 2+ years in retail environment required Merchandising and financial accountability highly desired. Licenses / Certifications: Critical knowledge & skills including tools, software applications, language, etc: Proficiency in Microsoft Office applications. Other Qualifications / Core Competencies: Qualifications / Core Competencies
• Able to effectively communicate and operate in a culturally diverse environment with astuteness and sensitivity
• Must have high degree of integrity and confidentiality with a keen sense of business and financial acumen
• Accuracy and attention to detail
• Able to work under deadlines and be able to prioritize a heavy workload with multiple deadlines
• Must have strong interpersonal skills and be able to work well with personnel at various levels
• Must have strong communication skills, both oral and written
• Function as a resourceful and proactive team member
• Able to work independently with minimal supervision
• Strong organizational skills Working Conditions / Environment Working Conditions / Environment
• Primarily work in an office and luxury retail environment
• Able to work flexible hours and shifts, including weekends, nights and holidays as required by the needs of the business
• Able to work additional hours, as needed Job Description Administration