Talent Scheduling Specialist - DFS5211336 in Singapore at DFS

Date Posted: 6/21/2019

Job Snapshot

Job Description

The Talent Scheduling Specialist role is to ensure that our employees are scheduled effectively to meet the varying levels of work and customer flows within our operations. With responsibility for preparing the staff schedules for all location teams. To ensure the operation has appropriate floor coverage at the appropriate times based on their power hours and event schedules. Manages time and attendance record keeping, ensures training and payroll processing administration is efficiently handled, and the approved leave periods for the team are accurately reflected in their schedules and our records.

Key Responsibilities:
Staff Scheduling, Productivity Reporting & Payroll Administration
• Prepare and issue an effective monthly staff schedule for all teams in the location(s)
• Coverage and schedule preparation is to be timely and prepared in close liaison with the Assistant General Manager (AGM), Sales and AGM Operations and PSMs for an understanding for required staff coverage in consideration of relevant business needs, events, predicted customer traffic and work flows, internal and vendor training, and remains aligned with staff policies, regulations
• Track and reflect approved staff leaves in the location schedules
• Collate staff leave requests for review and approval, with appropriate consideration of forecasted business needs and request context and in line with relevant employee regulations, policies, procedures and leave benefit entitlements
• Receive, action, record and communicate amendments to staff schedules when unforeseen adjustments are required
• Ensure that all employees have a clear contact point for calling in with updates or changes relating to attendance and punctuality. Monitor, record, action and communicate these updates internally to the appropriate line manager and Human Resources contact for appropriate follow up action
• Action time and attendance record keeping for accurate processing and record keeping. Ensures all required paperwork is promptly forwarded, liaising with Human Resources (HR) for accurate payroll processing and employee entitlements record keeping
• Prepare regular reports on attendance and punctuality for Manager to review and work with appropriate team line managers for staff coaching and resolution
• Maintain the store team’s leave accrual records and regularly reports on leave liability balances in collaboration with the Human Resources team
• Promptly respond to staff pay related queries referring any unresolved queries to appropriate local Payroll administrators
• Assist to coordinate and internally communicate approved staff training and relevant staff attendance schedules. Arranges logistical support for the training
• Track training for store teams and maintains appropriate training records for the location
• Assist with the on-boarding process for new staff. Ensures an appropriate support person is assigned and supporting the arrival to the team, and the on-boarding process. New Staff
• Assist to manage location training coordination for approved training and development courses
• Assist to manage the exit process for departing staff including the retrieval of company property.
• Assist to manage Uniform issue, maintenance and related expenses for the location in line with Corporate uniform and Human Resources guidelines
• Assist to manage the location administration of other approved staff related benefits in collaboration with Human Resources including internal Recognition and Reward programs Team Contribution & Service Management
• Understand how the overall company objectives and how the Talent Scheduling Specialist role is critical to driving the achievement of company vision, store sales targets and strategies for those objectives. Ensure annual objectives are in place and that they are focused on delivering exceptional customer experiences and increasing staff productivity. Review self-performance with the Manager on a regular basis
• Contribute to and promote a positive work and industrial relations environment in line with DFS values, employee related policies and practices and local environment considerations Other
• Complete internal reports and participate in various projects as/when required
• Communicate with your Manager on relevant store issues
• Actively promote the DFS brand and a strong positive professional image at all times
• Perform other duties as requested in a diligent and conscientious manner

Key Requirements:
QUALIFICATIONS: 1. Diploma in Business Administration 2. 2 years’ in retail environment required 3. Proficiency in Microsoft Excel JOB SPECIFIC COMPETENCIES:
• Able to effectively communicate and operate in a culturally diverse environment with astuteness and sensitivity
• Must have high degree of integrity and confidentiality with a keen sense of business and financial acumen
• Accuracy and attention to detail
• Able to work under deadlines and be able to prioritize a heavy workload with multiple deadlines
• Must have strong interpersonal skills and be able to work well with personnel at various levels
• Must have strong communication skills, both oral and written