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Talent Scheduling Coordinator - DFS1161326 in Honolulu, HI at DFS

Date Posted: 3/6/2019

Job Snapshot

Job Description

The Talent Scheduling Coordinator plays the very important role of ensuring that our exceptional people are scheduled effectively to meet the varying levels of work and customer flows within our operations. With responsibility for preparing the staff schedules for all of their location teams, the Talent Scheduling Coordinator ensures the operation has appropriate floor coverage at the appropriate times based on the location customer flows and event schedules, manages time and attendance record keeping, ensures training and payroll processing administration is efficiently handled, and the approved leave periods for our team are accurately reflected in our schedules and staff records.

Key Responsibilities:
Staff Scheduling, Productivity Reporting & Payroll Administration
• Prepares and issues an effective monthly staff schedule for all teams in the location(s).
• Coverage and schedule preparation is to be timely and prepared in close liaison with the AGM Sales and AGM Operations for an understanding for required staff coverage in consideration of relevant business needs, events, predicted customer traffic and work flows, internal and vendor training, and remains aligned with staff policies, regulations.
• Tracks and reflects approved staff leave in the location schedules.
• Collates staff leave requests for the Talent Support Manager to review for potential approval, with appropriate consideration of forecasted business needs including scheduled PSM / Merchant calls, location events, employee request context and in line with relevant employee regulations, policies, procedures and leave benefit entitlements.
• Receives, actions, records and communicates amendments to staff schedules when unforeseen adjustments are required.
• Ensure that, in collaboration with the Talent Support Manager, all staff have a clear contact point for calling in with updates or changes relating to attendance and punctuality. Monitor, record, action and communicate these updates internally to the appropriate line manager and Talent Management contact for appropriate follow up action.
• Actions time and attendance record keeping for accurate processing and record keeping. Ensures all required paperwork is promptly forwarded, liaising with Talent Management (TM) and Compensation & Benefits (C&B) for accurate payroll processing and employee entitlements record keeping.
• Prepares regular reports on attendance and punctuality for Talent Support Manager to review and work with appropriate team line managers for staff coaching and resolution
• Maintains the store team leave accrual records and regularly reports on leave liability balances for Talent Support Manager in collaboration with the Talent Management team.
• Promptly responds to staff pay related queries referring any unresolved queries to the Talent Support Manager or appropriate local Payroll administrators
• Assist the Talent Support Manager to communicate, track and administrate all approved commission and incentive schemes, including vendor funded or vendor supported incentives overseeing timely delivery to store teams.
• Assists the Talent Support Manager to produce and distribute staff sales productivity reporting to PSMs and other relevant line managers at required frequencies and in the standard format.
• Assists to co-ordinate and internally communicate approved staff training and relevant staff attendance schedules with the Talent Support Manager. Arranges logistical support for the training.
• Tracks training delivery for store teams and maintains appropriate training records for the location
• Assists the Talent Support Manager with the on-boarding process for new staff. Ensures an appropriate support person is assigned and supporting the arrival to the team, and the on-boarding process supports effective training and retention of new staff.
• Assist to manage location training co-ordination for approved training and development courses
• Assist to manages the exit process for departing staff including the retrieval of company property.

Key Requirements:
Education: Bachelors Degree in Management, Business or equivalent preferred, not essential. Work Experience: 2+years in retail environment required. Merchandising and financial accountability highly desired. Tools/Resources: Proficiency in MS Microsoft computer applications (Excel, Word, Powerpoint, Access) and email is essential. Other Knowledge, Skills and Abilities Required:
• Able to effectively communicate and operate in a culturally diverse environment with astuteness and sensitivity.