Service Coach - DFS3721154 in Auckland at DFS

Date Posted: 8/26/2019

Job Snapshot

Job Description

We are currently looking for an enthusiastic and highly motivated Service Coach to join our T Galleria Auckland store. The Service Coach is responsible for driving the elevation of service behaviours on the shop floor through the facilitation and delivery of service training at the Auckland stores. You will act as our role model and coach the store teams to bring the DFS Service Excellence Vision to life to create a memorable shopping experience for our customers.

Key Responsibilities:
Supporting the store management team to bring to life the service behaviours predominantly through on-floor coaching; Elevating floor selling techniques and behaviours by developing solutions with local/global L&D and store leadership team; Mentoring and guiding frontline leaders on service coaching of staff through observations and providing feedback; Assisting with the delivery of an effective on-boarding program to support retention of new talent and encourage a smooth transition into the business; Implementing strategy and tools to address store needs; Assisting with classroom facilitation as required.

Key Requirements:
Bachelor’s degree in Human Resources, Learning & Development and/or any business-related course; Minimum 5-year’s experience in Retail and/or Hospitality; Passion for service and ability to deliver results in an effective and timely manner; Familiarity of application of coaching strategies; Strong interpersonal skills with a special sensitivity to working in a multi-cultural environment; Ability to adapt quickly in a fast paced, high pressure environment; Flexibility to work outside of business hours as required; Self-starter who can work with limited supervision; Strong English communication skills (written and verbal). At DFS we offer you world class training for those that demonstrate the values and commitment that DFS aspire to. We also offer a competitive remuneration package including an annual bonus, subsidised health care, life insurance and generous staff discount. If you have the drive and ambition to develop a career in a leading international company then contact us today!