Senior Sales Associate (3 Openings) - DFS7210406 in Saipan at DFS

Date Posted: 12/4/2019

Job Snapshot

Job Description

The Senior Sales Associate is the most important role in the sales floor as they are on the front line and the direct link between the Product and the Customer. They deliver a seamless customer experience as exceptional people delivering an exceptional product, building customer loyalty and relationships while delivering sales and productivity targets.

Key Responsibilities:
Assists customers in selecting, purchasing, refunding merchandise while demonstrating excellence in customer service at all times. Treat all goods, regardless of value, with care and present to the customer with highest level of respect. Completes customer transactions in a professional, timely manner. Inform customer necessary information they need to know if applicable. Keeps abreast of trends and product knowledge. Maintains a smart and well-groomed appearance when in uniform to convey a professional image of selfconfidence and competence. Respond to customer queries and complaints in a polite and courteous manner. Uses sound judgement in assisting Sales Associates with difficult customer situations first before elevating to the manager. Demonstrate product features and special product information. Ensure floor presentation meets or exceeds brand and DFS requirements. Assist the Manager and Team in in making floor moves as visual standards change. Maintains stock levels of all merchandise in the department. Be familiar with store layout and direct customers to merchandise, services and facilities as appropriate. To assist the Management team in the coordination and execution of all team merchandising activities, including inventory management, presentation quantities, promotional activities and merchandise stock flow. Works cooperatively with co-workers to accomplish sales and service goals. Assist other sales staff in periods of peak demand to ensure that customers in all areas are attended to promptly and efficiently, with waiting time reduced to a minimum. Takes action to problem solve or effectively communicate to manager for assistance. Provide manager with customers feedback. Treat all management and fellow team-members with respect to support a healthy and positive team environment. Train new employees using product and company knowledge. Teach new employees sales strategies through leading by example. Plans, participates and helps monitor physical inventories as scheduled which includes inventory preparation. Maintain light housekeeping. Ensure retail areas and store rooms are neat, clean, hazard free and dustfree. Adhere to established health and safety policy and other DFS company policies, procedures, and regulations. Attend meetings, trainings & store briefings when required, to gain greater knowledge of the business and products. Ensure Team the Sales Associates have clear goals and objectives which remain focused on the customer experience and productivity targets. Act as Manager-on-Duty (MOD) on the sales floor as per required schedule with the objective to supervise and support sales associates during shop hours. Supervise, coach and train the sales team on a daily basis to assist them to consistently grow in skills, confidence and effectiveness in their roles. As well as coaching for skill enhancement, share success stories and tips among the sales team, proudly demonstrating that we have exceptional people delivering exceptional product to our customer. Opening and closing procedures. Keeps managers informed of any staff or shop related issues. Assists and administers daily work assignments. Participates in inventories and inventory controls. Responsible for cash counting and change funds daily. Light housekeeping. Other related duties as assigned by Store Manager.

Key Requirements:
High School Diploma -12 months’ work experience in a retail environment. - Candidate must have completed and passed the DFS Journeyman Program - Proficient with handling a POS register machine.; - Secondary language speaking beneficial, but not required.; - Ability to lift up to 35 lbs. product shipments 5-7 times/day.