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Senior Business Analyst, Business Partner Solutions (IT) - DFS5218134 in Singapore at DFS

Date Posted: 1/10/2019

Job Snapshot

Job Description

The DFS Global Technology Team is seeking an experienced business analyst to drive the innovation, design and implementation of Travel Industry (B2B) solutions, based within its global headquarters in Singapore. This candidate will have the unique opportunity to shape and deliver the future of Travel Retail as a part of DFS’ Global Technology Team. They will achieve this through collaboration with a diverse group of stakeholders including business leaders, IT and external travel industry partners. This candidate should possess a balance of technical depth, travel industry business acumen, and strong communication skills. The role includes hands-on design and modeling of process and technology solutions to deliver commercially-viable business outcomes. The ideal candidate should be results-oriented, eager to learn and with a passion for technology.

Key Responsibilities:

• Collaborate with business stakeholders, travel industry partners, product owners solution architects, developers to ideate, plan, design, and deploy solutions that deliver upon business objectives
• Lead business requirements analysis and collate with product team to recommend for business solutions and processes, considering risk management and cost-benefit analyses
• Model customer and B2B partner journeys, analyze business requirements and provide recommendations for business solutions and processes, considering risk management and cost-benefit analyses
• Lead and manage projects to deliver features for new and existing Travel Industry products (systems). This involves end-to-end planning and project management to ensure successful delivery of system implementation and enhancements.
• Serve as a lead to support multiple business processes, requiring design and integration of technical solutions that may cross multiple functions of the business.
• Manage full product development life cycle

Key Requirements:

• Bachelor’s or Master’s degree in Engineering, Computer Science, Information Systems, Software Development or equivalent
• 3-5 years of experience designing and delivering technology solutions through hands-on consulting or industry experience, with experience to work in software development companies
• Professional / technology certification is desirable
• Agile Working experience, preferred as part of Scrum team
• Business analysis experience in process modeling, analyze requirements and EPIC, stories writing, product management in travel industry or B2B operations and technology
• Ability to meet deadlines, prioritize workloads while maintaining strong attention to detail and working independently in a fast paced and rapidly changing environment
• Able to work across cultures and time zones
• Fluency in English, spoken / written Mandarin strongly preferred but not mandatory