Promotions Manager - DFS1171139 in Los Angeles, CA at DFS

Date Posted: 3/15/2018

Job Snapshot

Job Description

The Promotions Manager has a key co-ordination and execution role that supports our delivery of exceptional product to our customer.

The Promotions Manager is the main link between the Global Merchant team and their promotional calendars, and execution in our locations. They are a key contact point for categories of Fashion, Luxury and Liquor/ Tobacco promotions in particular, and may in some locations also play a smaller support role in Beauty and Destinations promotional activity. The Promotions Manager is responsible for executing the approved global local promotions in line with the promotional calendar in large volume territories or multiple remote locations.

The Promotions Manager ensures the location teams are well briefed, necessary merchandise and collateral is on hand to support the promotion, it is smoothly implemented in store and then afterwards provides a post mortem analysis on the results. This analysis is to gauge the successes, learning’s and opportunities for better performance next time.

In addition, the Promotions Manager is responsible for transparency and local promotional space income including negotiation and administration. They work closely with the AGM Operations and AGM Sales in store to ensure seamless execution and focus on how to maximize sales and profitability from these promotional activities.

Key Responsibilities:
Promotions Management
• Responsible for the communication, preparation and execution of approved promotions in the location. The Promotions Manager remains in close contact with Global Merchant team and AGM Sale, AGM Operations for planning and implementation of promotional calendars and informative feedback, with a view to maximizing sales productivity.
• Responsibility for the promotional set up to be installed on time through liaison with Visual Merchandise and Product support teams to ensure ongoing smooth, accurate product low to support the promotion. Also to act as an effective promotional communication flow between the AGM Sales, PSM’s and the Global merchants and/or local vendors.
• Monitor the promotion effectiveness and, at the end of the promotion, the Promotions Manager collates sales and productivity results relating to the promotional period. They are responsible for analyzing the results and identifying successes, opportunities for improvements of future implementations.
• Ensure the appropriate levels of supporting collateral including GWP’s and PWP’s are available to support the promotion effective date.
• Effectively and accurately administrate the process to collect agreed income from the vendor for transparencies and promotional space, in line with internal procedures for collection and reporting. Raise issues or concerns should they arise to the Senior Consumer Marketing Manager for further guidance or next steps.

Team & Service Management
• Understand overall company objectives and hot the Promotions Manager role is critical to driving the achievement of company vision, store sales targets and strategies for those objectives. Ensure Promotions Assistant has objectives which remain focused on how they support the delivery of exceptional product by exceptional people, and/or increasing productivity. Review performance on a regular basis.
• Actively support a positive work and industrial relations environment in line with DFS beliefs, employee related policies and practices and local environment considerations. Provide effective team leadership on promotions through open communication, training, coaching and active encouragement with a view to meet or exceed location sales and profitability targets, and role modeling desired behaviors.
• Liaise with AGM Sales and AGM Operations on staff coverage and scheduling needs; schedules to be provided by Operations scheduling for the location.
• Partner with your Senior Consumer Marketing Manager and Human Resources to ensure a succession plan are in place and actively progressing for your location as appropriate.
• Support the location with their succession plan by assisting others to grow their retail skills, confidence and effectiveness in their roles. In addition to internal customer service levels, this role effectiveness includes continual improvement and refinement of staff productivity, internal processes, communication effectiveness and product knowledge.
• Contribute to the preparation location performance appraisals by providing relevant and specific feedback on team members to their line manager.
• Identify, implement, and monitor outcomes from individual and team development programs delivered and supported. Provide feedback on training effectiveness to your Senior Consumer Marketing Manager.
• Participate in recruitment and selection of the location team as required. Ensure recruitment interviews are conducted in a professional and efficient manner with compliance to DFS related policies and local legislation.

• Complete internal reports and participate in various projects as/when required.
• Communicate with your Senior Consumer Marketing Manager, AGM Operations, AGM Sales, Human Resources, Merchandising, Marketing, and Global CSV teams on relevant store issues.
• Actively participate in corporate charity initiatives, local community and government activities to demonstrate DFS’ commitment to the local community in both business and social s

Key Requirements:
Education: Bachelor’s Degree in Management, Business or equivalent preferred.
Critical Skills: Strong command of English language, written and spoken.
Work Experience: 3+ years in retail environment required. Team leadership experience with retail/service industry or merchandising role highly desired.
Tools/Resources: Proficiency in MS Microsoft computer applications (Excel, Word, PowerPoint, Access, and email is essential.

Other Knowledge, Skills and Abilities Required:
• Able to effectively communicate and operate in a culturally diverse environment with astuteness and sensitivity.
• Must have high degree of integrity and confidentiality with a keen sense of business/ financial acumen.
• Accuracy and attention to detail.
• Able to work under stringent deadlines and high pressure and be able to prioritize a heavy workload with multiple deadlines.
• Must have strong interpersonal skills and be able to work well with personnel at various levels.
• Must have strong communication skills, both oral and written.
• Function as a resourceful and proactive team member.
• Must be able to have a flexible schedule.
• Able to work independently with minimal supervision.
• Must be accurate.
• Strong organizational skills.
• Very good analytical skills.
• Able to make sound decisions with relevant facts at hand and communicate the perspective clearly.
• Good problem solving skills.
• Ability to work independently and on weekends and outside of regular office hours, if required.