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Product Support Manager - DFS1134215 in Guam at DFS

Date Posted: 5/7/2019

Job Snapshot

Job Description

The Product Support Manager is a very important role in the Operations team as they are responsible for our exceptional product being ready and available for presentation to our customers. With responsibility for our merchandise handling in, out and within the location, the Product Manager and support team are the lifeblood of the store from a product perspective. The Product Manager manages the stockroom to ensure all is organized and maintained in this area across all categories and then manages movement of product to and from the shop floor. They ensure smooth, accurate, timely processing and distribution of all incoming and outgoing merchandise, assist in floor moves, actioning price change notification (PCN’s) and co-ordinates the run stock takes. The Product Manager is responsible for working with their support teams to increase productivity of the teams. This in turn allows the Product Sales Manager (PSM) and sales floor team to concentrate on their key role of driving sales and providing an exceptional experience in store for our customers.

Key Responsibilities:
Location Merchandise Management
• Know when deliveries are expected and liaise with AGM Operations and Warehouse to co-ordinate timely deliveries and stock.
• Manage the acceptance and verification of incoming product for the location. Ensure that all stock is checked in accordance with DFS standard procedures any discrepancies are actioned, and confirmations are completed.
• Ensure accurate and timely communication is maintained with relevant Distribution and Merchant contacts to ensure ongoing smooth, accurate product flow via internal automated merchandise systems.
• Manage the processing of reverse logistics as and when necessary in an accurate and efficient way including keeping merchandising in a saleable condition. Includes the accurate and efficient processing of Return to Vendor, Inter Division Transfers, Location to Location Transfers, Other Third-Party Transfers.
• Control write offs, damaged, and markdown stock and ensure that accurate and appropriate documentation is completed and maintained. Damaged goods processing and destruction of merchandise is to be carried out in line with internal policies and external Customs Regulations.
• Liaise with Assistant General Manager (AGM) Operations and AGM Sales to ensure that all aged stock including GWPs are cleared within appropriate timeframes.
• Ensure the appropriate levels of GWP’s and PWP’s are always in stock for monthly promotions
• Maintain appropriate and efficient space management of stock rooms including accurate and clear labelling of shelves/boxes/storage areas.
• Manage and support teams to efficiently receive, sort, and prepare to replenish the sales floor with merchandise. Co-ordinate efficient and regular replenishment of production on the sales floor.
• Liaise with the Inventory Controller with regards to any Computer stock discrepancies to achieve prompt reconciliation and problem resolution.
• Liaise with the Inventory Controller to ensure stock takes are completed efficiently, accurately and within agreed timeframes.
• Maintain the security of stock and customer orders from time of purchase to point of collection
• Manage accurate and efficient delivery of stock to customer in line with location and service and facilities offered.
• Be responsible for ordering, storage and deliver of Distribution supplies including shopping bags availability on the shop floor. Team & Service Management
• Effectively communicate overall company objectives and how the Team Leader, Product Support role is critical to driving the achievement of company vision, store sales targets and strategies for those objectives. Ensure TL Product Support has objectives which remain focused on delivering exceptional customer experiences and increasing staff productivity. Review performance on a regular basis.
• Create and promote a positive work and industrial relations environment in line with DFS values, employee related policies and practices and local environment considerations. Responsible for TL Product Support retention, staff development and job satisfaction levels. Provide effective team leadership through open communication, training, coaching and active encouragement of direct reports with a view to meet or exceed location sales and profitability targets, and role modeling desired behaviors.
• Liaise with AGM Operations on staff coverage and scheduling needs; schedules to be provided by Talent Scheduling Coordinator for the location.
• Ensure a development plan is in place and actively reviewed for your TL, Product Support. Work with your Operations team to identify future potential Product Managers and TL Product Support then ensure development plans are in place for this talent.
• Partner with your AGM Operations and Human Resources to ensure a succession plan is in place and actively progressing for your location as appropriate.

Key Requirements:
Bachelor’s Degree in Management, Business or equivalent preferred. 3+ years in retail environment required. Team leadership experience with merchandising and financial accountability highly desired. Merchandising and logistic experience a plus. Proficiency in MS Microsoft computer applications (Excel, Word, PowerPoint, Access) and email is essential.