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Product Support Assistant - DFS576174 in Abu Dhabi at DFS

Date Posted: 3/11/2019

Job Snapshot

Job Description

Product Support role is to arrange all received products within the allocated store storage rooms, removing all boxes and pallets from the shop floor immediately. Ensure the highest levels of store cleanliness assisting customers and colleagues as requested to contribute to a luxury shopping environment.

Key Responsibilities:
1. Storeroom Management
• Ensure stocks are replenished and adhere to stock replenishment procedures and guidelines
• Efficiently assist with stock counts, pricing changes and display changes when required
• Consistently maintain housekeeping standards and ensure presentation of merchandise and display meets requirements
• Ensure retail areas and store rooms are neat, clean, hazard free and dust-free, reporting any maintenance or health and safety issues to your manager. 2. Customer Service Excellence
• When applicable warmly greet all customers to make them feel welcome
• When applicable call a member of the Sales team, to assist a customers
• Have a good knowledge of brand and products within assigned store(s)
• When applicable call a member of the Sales team to handle unhappy and difficult customers 3. Others
• Maintain knowledge of in-house policy and procedures
• Assist new team members to learn their role
• Participate in security spot checks in a co-operative manner
• Provide Managers with customers’ feedback when applicable
• General duties and tasks as requested by management

Key Requirements:
1. Good English and other languages (preferred) spoken by customers 2. Minimum High School Pass 3. One year of retail sales or service experience in a retail environment and advantage"