Product Sales Manager, Wholesales Operations - DFS361351 in Shenzhen at DFS

Date Posted: 10/30/2019

Job Snapshot

Job Description

The Product Sales Manager(PSM), Wholesales Operations is the primary conduit between the corporate merchant team and the customer, ensuring a seamless customer experience aligned to the company vision while effectively driving sales. Managing, mentoring, and developing a cross-functional sales team, the PSM brings to this role energy, an ability to lead and correct while acting ‘on their feet’ and an intuitive sense to think ahead and problem solve. The PSMs own their store business and are responsible for ensuring promotions, product training, and overall floor presentations are being met. In addition, they are engaged at a strategic level and work directly with the corporate merchant team on effectively executing what needs to happen to drive sales today as well as communicating future opportunities for growth. The Product Sales Manager possesses an outgoing and assertive personality, strong interpersonal skills, and a desire to lead and inspire their teams. Most importantly, they possess a passion for the brands and products they represent. The Product Sales Manager is a member of the senior team responsible for crafting and delivering approved location specific strategies aligned with the Company strategic goals and initiatives.

Key Responsibilities:
Selling and the Customer Experience
• Drive sales: action sales, clearance, promotions, and incentive targets with passion.
• Manage your sales floor: ensure a high energy, positive floor experience for staff and customers
• Effectively communicate company overall objectives and how the sales team are critical to driving the achievement of store sales targets. Ensure Team Leader Sales and the Sales Associates have clear goals and objectives which remain focused on the customer experience and productivity targets
• Review sales productivity and individual sales team member’s performance on a regular basis Business development
• Assist AGM to build and maintain strong relationships with relative authorities.
• Maintain keen awareness of Duty Free industry and competitor activities.
• Ensure the location management teams are effectively communicating both opportunities and issues to merchants
• Works with your direct Manager, Global Merchants and business partner to influence and execute strategies and initiatives that drive sales and profitability
• Works with your Manager to plan and set store selling and productivity plans
• In collaboration with your Manager, respond to changing business conditions in order to align with corporate strategy.
• Works as part of a team with your local senior team, Business Development, Group and Corporate Finance on the development of proposals for both existing and potential locations as/when required. Product Management
• Responsibility for being the primary communication link between product merchants and the customer, including regular phone and email communications
• Maintain a very high standard of product and brand knowledge for your area, and ensure the same from your team
• Maintain and enhance local brand relationships, while upholding confidentiality in sales and performance related information
• Ensure floor presentation meets or exceeds brand and DFS requirements External Networking
• Assist your direct manager and work closely with local business partner on business development possibility and deliver approved location specific strategies aligned with the corporate strategic goals and initiatives.
• Actively participate in corporate charity initiatives, local community and government activities to demonstrate DFS’ commitment to the local community in both business and social senses
• Establish and build working relationships with key business groups and associations (e.g. Airport Authority, Customs, and vendors) in collaboration with your direct Manager
• Actively promote the DFS brand and a strong positive professional image at all times General
• Create and promote a positive work and industrial relations environment in line with DFS values, employee related policies and practices and local environment considerations.
• Complete internal reports and participate in various projects as/when required
• Communicate with appropriate internal contacts including your direct Manager, Talent Management, Finance, Merchandising, Marketing and Global CSC teams on relevant store issues
• Ensure that the workplace is safe, with the premises and behaviors of employees not imposing risks to the health and safety of any person. Ensure systems or procedures are in place for risks to be identified and reported by any staff member, appropriately and promptly assessed, and to be actively addressed noting compliance with any relevant local legislation
• Manage team compliance with all company policies and procedures, Customs regulations and relevant trading laws, raising any concerns or issues to your direct Manager. Perform any other duties as requested in a diligent and conscientious manner

Key Requirements:

• Bachelor’s Degree in Management, Business or equivalent is preferred.
• 4+years Luxury retail store management with minimum 2 years in supervisory level;
• Fluency in English language
• Strong multidimensional leadership ability. Able to effectively operate in a culturally diverse environment with astuteness and sensitivity
• Must have high degree of integrity and confidentiality with a keen sense of business acumen
• Accuracy and attention to detail
• Able to work under stringent deadlines and high pressure and be able to prioritize a heavy workload with multiple deadlines
• Must have strong interpersonal skills and be able to work well with personnel at various levels
• Must have strong communication skills, both oral and written and be comfortable in making high level presentations
• Function as a resourceful and proactive team member
• Must be able to have a flexible schedule
• Able to work independently with minimal supervision
• Must be accurate
• Strong organizational skills
• Strong analytical skills; ability to work with complex issue
• Able to make sound decisions with relevant facts at hand. Does not shy away from conflict
• Good problem solving skills
• Ability to work independently and on weekends and outside of regular office hours, if required