Product Sales Manager - DFS361369 in Haikou at DFS

Date Posted: 11/9/2020

Job Snapshot

Job Description

The Product Sales Manager (PSM) is the key person element to DFS’ vision of exceptional people delivering exceptional product. The candidate will be a primary conduit between the corporate merchant team and the customer, ensuring a seamless customer experience aligned to the company vision while effectively driving sales. The PSM owns the brand/categories of business at store level and is responsible for ensuring promotions, product training and overall floor presentations are being met through managing, mentoring and developing a cross-functional sales team. He/she is expected to lead, problem solve and possess an intuitive sense to think ahead.

Key Responsibilities:
1. Selling and the Customer Experience
• Align the customer experience to the company vision – exceptional people delivering exceptional product
• Drive sales through action sales, clearance, promotions, and incentive targets with passion
• Focus on ways to increase and continually improve conversion from non-buying to buying, spend per transaction and average units per sale.
• Manage sales floor to ensure a high energy, positive floor experience for staff and customers
• Observe, coach and react continually improve customer experience and team productivity
• Manage team visibility on the shop floor for optimal staffing and floor coverage
• Effectively partner with the Platinum Services team to enhance the customer experience 2. Team & Service Management
• Effectively communicate company overall objectives and ensure Team Lead and Sales associates have clear goals and objectives on the customer experience and productivity targets
• Review sales productivity and individual sales team member’s performance on a regular basis
• Create and promote a positive work environment in line with DFS values
• Responsible for sales staff retention, development and job satisfaction levels
• Provide effective team leadership through open communication, training, coaching and active encouragement to meet and exceed goals
• Ensure development and succession plans are in place for team members 3. Product Management
• Act as the primary communication link between product merchants and the customer
• Maintain a very high standard of product and brand knowledge in the team
• Maintain and enhance local brand relationships, while upholding confidentiality in sales and performance related information
• Ensure floor presentation meets or exceeds brand and DFS requirements
• Participate in the development and execution of merchandise strategy including promotions, seasonal buys, etc 4. General
• Actively promote the DFS brand and a strong positive professional image at all times
• Manage team compliance with all company policies and procedures, Customs regulations and relevant trading laws, raising any concerns or issues when necessary
• Perform any other duties as requested in a diligent and conscientious manner

Key Requirements:

• Education: Bachelors Degree in Management, Business or equivalent preferred, not essential
• Experience in retail store experience is required, leadership experience with sales and luxury merchandise highly desired
• Must have high degree of integrity and confidentiality with a keen sense of business/financial acumen
• Able to work under stringent deadlines and be able to prioritise with multiple deadlines
• Strong analytical, organisational and problem-solving skills