Product Sales Manager - Consumables - DFS1171138 in New York, NY at DFS

Date Posted: 2/26/2018

Job Snapshot

Job Description

The Product Sales Manager (PSM) is the key people element to DFS’ vision of exceptional people delivering
exceptional product. The PSM is the primary conduit between the corporate merchant team and the
customer, ensuring a seamless customer experience aligned to the company vision while effectively driving
sales. Managing, mentoring, and developing a cross-functional sales team, the PSM brings to this role
energy, an ability to lead and correct while acting ‘on their feet’ and an intuitive sense to think ahead and
problem solve. The PSMs own their brand/categories of business at store level and are responsible for
ensuring promotions, product training, and overall floor presentations are being met. In addition, they are
engaged at a strategic level and work directly with the corporate merchant team on effectively executing
what needs to happen to drive sales today as well as communicating future opportunities for growth.
The Product Sales Manager possesses an outgoing and assertive personality, strong interpersonal skills, and
a desire to lead and inspire their teams. Most importantly, they possess a passion for the brands and
products they represent.

Key Responsibilities:
Selling and the Customer Experience
• Align the customer experience to the company vision – exceptional people delivering exceptional
o Lead, inspire and celebrate exceptional customer experiences.
• Drive sales: action sales, clearance, promotions, and incentive targets with passion. Focus on ways to
increase and continually improve
o Conversion of customers from non-buying to buying;
o Spend per transaction, and
o Average Units per Sale (AUS).
• Manage your sales floor: Ensure a high energy, positive floor experience for staff and customers
o Observe, coach and react to what is happening around you to continually improve the customer
experience and team productivity
o Manage team visibility on the shop floor for optimal staffing and floor coverage
• Effectively partner with the Platinum Services team to enhance the customer experience
Team & Service Management
• Effectively communicate company overall objectives and how the sales team are critical to driving the
achievement of company vision, store sales targets and strategies for those objectives. Ensure Team
Leader Sales and the Sales Associates have clear goals and objectives which remain focused on the
customer experience and productivity targets.
• Review sales productivity and individual sales team member’s performance on a regular basis.
• Create and promote a positive work and industrial relations environment in line with DFS values,
employee related policies and practices and local environment considerations. Responsible for sales
staff retention, development and job satisfaction levels. Provide effective team leadership through open
Job Description
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communication, training, coaching and active encouragement of the sales team to meet or exceed
location sales and profitability targets, while role modeling desired behaviors.
• Ensure a development plan is in place and actively reviewed for each of your sales team. Work with
your AGM Sales to identify future potential PSM’s and Team Leaders and ensure development plans
for this talent
• Take corrective action to improve unsatisfactory performance, in consultation with your AGM Sales and
Talent Management, adhering to local TM requirements.
• Lead, coach and train your team to ensure they are consistently growing in skills, confidence and
effectiveness in their roles. Includes ensuring Team Leader Sales proactively coach sales staff with a
focus on enhancing the customer experience and delivering the DFS vision of exceptional people
delivering exceptional product. In addition to service levels this includes the sales team’s continual
improvement and refinement of sales techniques and product knowledge, and effective translation into
customer penetration and staff productivity results.
• Prepare and deliver performance appraisals providing relevant and specific feedback.
• For training sessions and materials used by you and your team, provide feedback on training
effectiveness to your AGM Sales. Actively participate in pre and post training discussions at your
location, with action plans made where appropriate, to actively reinforce practical application of the
• Participate in recruitment and selection of your Team Leaders and sales staff as required. Ensure
recruitment interviews are conducted in a professional and efficient manner. In collaboration you’re
your AGM Sales and Talent Management, apply recruitment techniques for quality talent selection and
ensure adherence to DFS related policies and local legislation.
Product Management
• Responsibility for being the primary communication link between product merchants and the
customer, including regular phone and email communications. Actively prepare and participate in the
bi-monthly MM / Brand / Product conference calls
• Maintain a very high standard of product and brand knowledge for your area, and ensure the same
from your team
• Maintain and enhance local brand relationships, while upholding confidentiality in s

Key Requirements:
osition Requirements
Education: Bachelors Degree in Management, Business or equivalent preferred, not essential.
Critical Skills: Fluency in English and other languages as required by location.
Work Experience: 2+years retail store experience required. Leadership experience with sales and
luxury merchandise highly desired.
Other Knowledge, Skills and Abilities Required:
• Strong multidimensional leadership ability. Able to effectively operate in a culturally diverse
environment with astuteness and sensitivity.
• Must have high degree of integrity and confidentiality with a keen sense of business/financial acumen
• Accuracy and attention to detail.
• Able to work under stringent deadlines and high pressure and be able to prioritize a heavy workload
with multiple deadlines.
• Must have strong interpersonal skills and be able to work well with personnel at various levels.
• Must have strong communication skills, both oral and written and be comfortable in making
• Function as a resourceful and proactive team member.
• Must be able to have a flexible schedule.
• Able to work independently with minimal supervision.
• Must be accurate.
• Strong organizational skills
• Strong analytical skills; ability to work with complex issue.
• Able to make sound decisions with relevant facts at hand. Does not shy away from conflict.
• Good problem solving skills.
• Ability to work independently and on weekends and outside of regular office hours, if required.