Personal Shopper - DFS521177 in Singapore at DFS

Date Posted: 9/16/2018

Job Snapshot

Job Description

The Personal Shopper is responsible for establishing and building strong relationships, providing the highest quality and outstanding personalized service, individual pride, and ultimate shopping experience to our valued Loyal T members.

Key Responsibilities:
*To provide our VIP clientele with an enhanced shopping experience that sets the example of excellence in luxury service.
•Build, develop and maintain positive rapport and relationships with VIP clients by establishing an insight and understanding of their lifestyle, brand and merchandise preferences and general likes/dislikes.
•To present our products and services to the VIP clients by exercising quality knowledge so as to gain client’s confidence and trust.
•Assist in the co-ordination of private-viewings, champagne receptions and other ad-hoc services requested by VIP clients.
•Actively maintain post-visit communication with members by informing them on product newness, events and DFS promotions etc through phone-calls, emails and direct mailers.
•Establish and develop relationships with external partners such as hotels, banks, travel agents, tourism board etc in order to acquire new High Value Clients
•Organize and participate in all in-store PR and related promotional activities
•Provide VIP clients with full concierge services, which include transportation and merchandise deliveries and others, some of which may be non-DFS related
•To assist the Client Services Manager in the preparation of presentations and reports
•Actively promote the DFS brand and a strong positive professional image at all times
•Perform any other duties as requested in a diligent and conscientious manner

Key Requirements:
*Diplomas and/ or GCE ‘O’ or ‘A’ Levels, preferably specializing
in hospitality/service related industry
•2 years' prior experience in retail, customer service, hospitality services or luxury brand/boutique. Experience in serving VIP clients preferred.
•Key competencies include pro-activeness, energetic, team-oriented and ability to multi-task.
•Pleasant looking and appropriate in appearance, language and demeanour
•Good social network
•Passion for fashion and trends
•Innate ability to engage and sell
•Ability to work under pressure and react positively to people-oriented situations
•Strong interpersonal skills and be able to work well with people at various levels.
•Ability to maintain a high degree of confidentiality
•Must be able to have a flexible schedule as required by the needs of the business