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Personal Shopper - DFS1171604 in Los Angeles, CA at DFS

Date Posted: 5/17/2019

Job Snapshot

Job Description

The Personal shopper is responsible for providing expert advice and delivering the highest level of customized service possible to customers. By providing advanced knowledge of products, services, and trends, the Personal Shopper becomes a trusted consultant for an unparalleled shopping experience.

Key Responsibilities:

• Build, develop and maintain positive rapport and relationships with VIP clientele by establishing an insight and understanding of their lifestyle, brand and merchandise preferences and general likes/dislikes
• Present our products and services to the clients by exercising in-depth knowledge of both the customer and the current offerings so as to gain client’s confidence and trust
• Provide personalized attention and guidance in regards to products and services that are particularly suited for the client’s needs and desires – this implies committing to be the single point of customer service before, during and after their visit
• Actively maintain regular communication with VIP client base using a variety of communication methods to inform them on new merchandise, events and promotions
• Assist in the coordination of private viewings, functions, events and other ad-hoc services requested by members
• Establish and develop relationships with external partners such as hotels, banks, travel agents, tourism boards in order to acquire new High Value Clients
• Organize and participate in all in-store Public Relations and related promotional activities
• Provide members with full concierge services, which include transportation, merchandise deliveries, reservation handling and others, some of which may be non-DFS related
• Assist the Client Services Manager in the preparation of presentations and reports
• Actively promote the DFS brand and a strong positive professional image at all times

Key Requirements:
- Fluent in Korean, Mandarin & English required, know additional languages is a plus - Minimum 3 years experience in luxury retail industry - Knowledge of luxury brands and fashion sensibility is needed - Able to work under pressure and react positively to people-oriented situations - Must be able to have a flexible schedule as required by the needs of the business – early mornings, late nights, weekends, holidays & last minute requests by clients - Innate ability to engage, sell and deliver unparalleled customer service - Event planning experiences is preferred