Manager, Retail Systems Engineer - DFS1171174 in Los Angeles, CA at DFS

Date Posted: 5/8/2018

Job Snapshot

Job Description

DFS is embarking on transforming its retail stores into smart stores that leverage technology to improve customers experience, drive sales and conversion.
We are looking for a seasoned manager, who is energetic, technology savvy and with a “can do” spirit; who can work closely with the IT Store Operations & Infrastructure Teams in transforming the IT support to DFS stores across the world. The successful candidate would be a quick learner of various store business functions and operations, someone with great interpersonal relationship skills on business users and management; who is able to represent Global Technology to provide recommendations or alternatives solutions.

Key Responsibilities:
• Work closely with Front Office Systems and Infrastructure, participating in the design on new IT Services or products on what works and what doesn’t so that respective teams can refine their products and services offerings.
• Work closely with respective application, project team(s) and cloud managed service provider to support store IT operations.
• Ensure all store IT technical procedures (Installation, Configuration, Run books) are documented, updated and contribute to the maintenance of operational standards.
• Where appropriate be the LBS change representative in Change Advisory Boards or Release Control Boards meetings. Able to explain and coordinate store related IT changes.
• Proactively address the operational issues for all customer facing as well as any back-office applications access by the store personnel.
• Resource Management such as vendor, contracts, budget planning and management, and invoice processing; ensure to be timely processing, review correctness and align to budget
• Proactively manage and engage the relationship with management
•Ensure Business Partner expectations are met by the Global IT Team
•Build a good, strong relationship with business senior management
•Actively communicate state of affairs of IT to upper IT Management as needed
•Timely communications with management
• Global IT Alignment
•Ensure that Local business support (LBS) teams are compliant with Global IT and Corporate policies and guidelines
•Partner with Global IT Team to deploy projects in the division
• Manage activities of the LBS team
•Maintain day-to-day operations in support of store operations
•Ensure team is scheduled to align with business needs

Key Requirements:
Educational Requirements Bachelor’s degree or equivalent experience in Computer Science, Computer Engineering or related field.
Work Experience At least 6 to 8 years’ experience in IT Retail environment or a Technology company managed service provider
Licenses/Certifications required Microsoft Certified Engineer (MSCE)
Critical knowledge & skills including tools, software applications, language, etc. Fluent in spoken and written English