Manager, Retail Systems Design & Innovation - DFS521888 in Singapore at DFS

Date Posted: 8/16/2018

Job Snapshot

Job Description

The DFS Retail Systems team is seeking an experienced Manager to lead the design and implementation of in-store digital systems, omni-channel and POS retail systems. The candidate will have the opportunity to redefine the travel retail industry as a part of DFS’ Global Technology Team. This candidate should possess a balance of technical depth, business acumen, and strong communication skills. The role involves working collaboratively with different technology / business functions within various levels of the organization to deliver business objectives. The ideal candidate should be results-oriented, eager to learn and with a passion for technology.

Key Responsibilities:
• Serve as IT product manager for in-store digital systems, omni-channel retail systems, content management systems, etc
• Collaborate with product owner and regional stakeholders to define ROI and develop product roadmap
• Serve as a lead to support multiple business processes, requiring design and integration of technical solutions that may cross multiple functions of the business
• Responsible for deploying and maintaining our worldwide technology platform
• Engage product & production support teams to ensure timely resolution to production issues
• Lead retail innovation initiatives for new and existing stores
• Work closely with project stakeholders and product owners to conceptualize retail innovation initiatives, solutions and define processes that deliver strategic business outcomes
• Program / project management
• Lead and manage multiple delivery plans across DFS’ global retail systems program
• Lead and drive business requirements analysis, delivery plan on business solutions and processes, considering risk management and cost-benefit analyses
• This involves end-to-end planning and project management to ensure successful delivery of system implementation and enhancements

Key Requirements:
• Bachelor’s or Master’s degree in Engineering, Computer Science or equivalent
• 4-6 years of experience designing and delivering technology solutions through consulting, retail, or travel industry / experience
• Professional / technology certification is desirable
Demonstrates thorough abilities and/or a proven record of success in the following areas:
•Conceptualized, designed and delivered solutions to enable new businesses and processes
•Used prototyping tools to create customer-facing or client-facing wireframes, demos and prototypes
•Business analysis, project and process management in travel industry and/or retail operations
•Vendor management
•Stakeholder communications and management
•Ability to work under pressure, independently and deliver quality work in a fast-paced work environment
•Fluency in English language