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Manager, Business Process and Transformation - DFS9112517 in Hong Kong at DFS

Date Posted: 1/30/2019

Job Snapshot

Job Description

The Manager, Business Process and Transformation acts a first point of contact for user support related to the PIM, SAP and downstream legacy systems. He/She liaises with Merchandise Systems Training team and the project team to highlight user training and system enhancement needs. He/She works closely with IT and technology partners to support systems development and enhancements. The Manager, Business Process and Transformation acts as the system administrator to create foundational master data according to the rules of data governance and monitors operational and performance metrics and reports out to the business.

Key Responsibilities:
Project Management
• Support Senior Manager Business Process and Transformation with project related activities such as requirements gathering, documentation, and testing
• Act a first point of contact for user support related to the PIM, SAP and downstream legacy systems and highlight user training and system enhancement needs as appropriate System Administration and Data Governance
• Act as Systems Administrator and create foundational master data such as Brand, Collection, Attribute Values ensuring correct governance is applied and appropriate protocol and communication is conducted
• Support the data governance policies and framework for Product and Location data as defined by the Manager, Merchandise Data Governance
• Produce and analyze weekly and monthly reports for data quality metrics based on defined data governance objectives
• Author data dictionary and glossary for Product and Location data User Support
• Responsible for managing user queries and requests to ensure timely execution of business processes
• Consolidate and analyze user issue tickets and ensure timely resolution, working cross-functionally with IT and Technology partners as need. Appropriately highlight and quantify issue “themes” to IT and Transformation leadership.
• Advise and support end users in the efficient use of Merchandising systems, share best practices and do’s and don’ts
• Document and communicate systems enhancements needed by end users
• Document user procedures regarding available applications
• Maintain user reference guides Perform other duties as requested in a diligent and conscientious manner

Key Requirements:

• Bachelor’s Degree or equivalent
• Minimum 3-5 years of combination experience in retail planning, allocation, replenishment, merchandise operations, project management. IT and/or process improvement
• Fluency in English language and other language(s) as required by location
• Proven relationship building and influence skills
• Experience with conflict resolution
• Critical thinking skills
• Decision quality
• Systems savvy
• Strong interpersonal skills, effective communication and strong presentation skills
• Excellent problem-solving skills
• Change management oriented
• Able to work flexible hours and shifts, including weekends, nights and holidays as required by the needs of the business
• Able to work overtime, as needed