Learning & Development, Associate Manager - DFS1171239 in Los Angeles, CA at DFS

Date Posted: 10/1/2018

Job Snapshot

Job Description

In partnership with the Senior Learning & Development Manager, The Associate Learning & Development Manager is responsible for the facilitation of programs and initiatives that drive employee productivity, innovation, engagement and develop overall capability in line with strategic goals and competencies of the organization. The Associate Manager position has broad-based responsibilities supporting the development of DFS, North America Division’s employees including Training Coordination, Design, Leadership Development, Aligning Training to Performance Management, Coaching, as well as other people related contributions. In support of this, the Associate Learning & Development Manager will be required to work with all levels of the organization to develop and execute L&D initiatives centered on DFS employees to drive positive performance.

Key Responsibilities:
Partnership with Business Clients and Internal Customers • Facilitate on- and off-site core leadership programs including, but not limited to DFS’ University Programs. • Provide post-program follow-up to ensure applicability of learning and mystery shop and other client-feedback scores. • Communicate feedback and project manage implementation of program updates and changes. • Co-facilitate and contribute to the development of ongoing, short-form training (lunch and learns, webinars, online learning etc.) to supplement existing programs and provide ongoing learning for DFS leaders division wide. • Establish strong partnership with business clients/internal customers to continuously remain aligned with current business issues and opportunities, as related to learning and development. • Ensure program effectiveness through in class and floor observation. Partner with local Learning & Development team(s) representatives along with the store leadership team to devise action plans, when needed. • Drive delivery/coordination of an effective induction on-boarding program to support retention of new talent and encourage a smooth transition into the business. • Supervise the quality of POS, Customer Service, and Product Knowledge training provided by the local Learning and Development team(s). • Serve as Master Trainer for Global and Group programs, training others to conduct programs as required and delivering training for Supervisory and Management programs. • As a Certified Master Facilitator, assist to facilitate internal team strategy meetings for division / department heads. • Partner with location HR Team and L&D representatives to compile LVMH year-end training hours report. • Be able to identify additional training or re-training to ensure concepts of sessions are met. • Assist in the planning, coordinating, and executing of division’s annual meetings such as the Divisional Management Group (DMG) and the PSM Summit. Leadership Development Programs/Assignments • Support/ensure smooth running of annual programs such as: Chairman’s Club, Internship Program, PSM In Training Program, Short/Long Term Rotational Assignments and the Graduate Development Program and supervise the local HR Teams/Learning and Development team(s) to co-arrange all necessary logistics of the programs. Performance & Development Management • In partnership with the Senior L&D Managers, serve as consultant on performance management for management team members from the Division in the following roles: Sales, Support up to the PSM Level. • Support the smooth execution of Performance Annual Reviews/LVMH Talent initiatives throughout the year, i.e., Setting Objectives, setting Individual Development Plan and year-end performance appraisal.

Key Requirements:
Bachelors Degree required preferably in Human Resources or Learning & Development; or at least five years of related work experience in lieu of degree. • Minimum five years experience in Human Resources, Development, Recruitment, Retail Training, In-Store Retail Management or similar experience required. • Not required. However, MBTI, DISC and other assessment certifications are a plus. • Experience in luxury travel business and creating development and training programs a plus. • Excellent presentation and communication skills. • Fluency in English verbal and written skills and bilingual language skills in Japanese, Korean or Mandarin desirable. • Possess or in the process of obtaining the Master of Facilitation certificate•Strong interpersonal skills with a special sensitivity to working in a multi-cultural environment. •Strong leadership abilities. •Must be able to work with all levels of personnel both within and outside of organization. •Ability to adapt quickly in a fast paced, high pressure environment. •Learns on the fly, is a problem solver. •Must be able to work in a confidential environment. •Competencies: Customer Focus, Developing Others, Drive for Results, Comfort Around Higher Management, Managing Vision & Purpose, Strategic Agility, Innovation Management, Dealing with Ambiguity, Composure. •Strong written and verbal communication skills. •Familiarity of application of coaching strategies. •Availability to moderate calls with international partners early/late as necessary to accommodate for international time differences. •Strong project management skills.