Korea Ambassador - DFS525124 in Krong Siem Reap at DFS

Date Posted: 6/27/2018

Job Snapshot

Job Description

Tour Guide Ambassador for Korean market is responsible for developing and builds relationship with tour guide, share store promotion, incentive program, personal shopper, update daily sale report to tour guide, up lead customer group spending

Key Responsibilities:
1. Communication
• Welcome & greet all Tour Guide
• Arrange group booking
• Assist customer after sale service
• Update daily sale report spent by customer to tour guide.
• Monthly Tour Guide survey & feedback
• Role as personal shopper

2. Relationships
• Develop and maintain the Company’s relationship with key business partners like tour guides, tour leader and Korean customers.
• Conducting regular reviews of support given to the company from the customers and tour guide / tour leader and work as key relationships for Tour Guide & Tour Leader
• Effectively partner with stores and other internal customers to enhance the customer experience

3. Increase Customer Spend
• Monthly store promotion sharing
• Tour Guide promotion sharing
• Tour Guide Brand training
• Shop & Save promotion

Key Requirements:
• Education: Bachelor Degree in Management or Business or Marketing
• Critical Skills: Mandarin is a must and English is not compulsory
• Work experience: 1 – 2 years in similar experience required
• Other Knowledge, Skills and Abilities Required:
o Good understanding of Korean culture and spending behaviours
o Able to establish good relationships with tour guide/ Tour leader and internal customers
o Good communication skills, both oral and be comfortable in making presentations
o Ability to work under pressure and composed at all times
o Accuracy and attention to details
• Proficient in using MS tools, including Excel, Word & Powerpoint