IT Director, Hainan - DFS361361 in Haikou at DFS

Date Posted: 11/9/2020

Job Snapshot

Job Description

DFS is embarking on transforming its retail stores into smart stores that leverage technology to delight our customers with exception products and memorable travel experience. With the focus and expansion into China, we are looking for an IT leader to be part of our China management team in Hainan. He or she will be managing the IT operations, working closely with the Hainan management team and aligned with DFS corporate office for technology and business roadmap. The ideal candidate should be a quick learner on various store business functions and operations. Have great interpersonal relationship skills with the business users and management, worked with multinational companies and proficient in both Chinese and English language. He or she should have a good understanding of various smart store technologies e.g., digital customer engagement, eCommerce, point-of-sale and ERP, high density wi-fi, digital payments, customer analytics, etc.

Key Responsibilities:

• Manage the IT department and operations locally and ensure alignment with local management team
• Lead the local IT team and work closely with Global Technology team for digital and technology roadmap and implementation
• Drive the implementation of the technology services during the construction for new stores such as POS, Wi-Fi, network, servers, warehouse, customs and regulatory, eCommerce and mobile technologies etc.
• Oversee the maintenance and support for the region. Work closely with respective application, project team(s) and cloud managed service provider to support in-store technology and operations.
• Ensure all store IT technical procedures (Installation, Configuration, Run books) are documented, updated and contribute to the maintenance of operational standards.
• Manage local vendors, contracts and IT budget for the region.

Key Requirements:

• Bachelor’s degree or equivalent education in Computer Science, Computer Engineering or related field.
• Must have experience in a mid to large enterprise organization dealing with B2C environments
• Experience in travel retail industry and/or china ecommerce experience
• Experience in managing vendors in China locally and international vendors
• Must have infrastructure as well as store/retail technologies knowledge e.g., high density Wi-Fi, POS, store traffic analytics systems, etc.
• Ability to weigh business risks versus speed of delivery and managed expectations
• Strong skills in managing business and vendor relationships
• Experience in working with high performance teams and understand the dynamics of teamwork in a culturally diverse environment
• Project Management skills preferred e.g., PMP, PRINCE, etc.
• Strong technical skills in two or more of the following: O365 collaboration suite of products, network, server, POS, eCommerce, Chinese engagement tools, Chinese social media etc.
• Knowledge of current technology industry trends
• Bilingual in Chinese and English (written and spoken)
• To be able to do presentation in both Chinese and English