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Department Manager - DFS524411 in Ho Chi Minh City at DFS

Date Posted: 1/29/2019

Job Snapshot

Job Description

Department Manager reports directly to Assistant to General Manager (AGM). They lead and develop a group of Department Supervisors and Business Consultants to ensure their team to deliver the core services of advising retail excellence to operators with strong passion and enthusiasm. They also provide strategic consultation to operators’ Department leaders on how to drive luxurious customer engagement and provide feedbacks about stock/ assortment planning to JV partners The Department Manager possesses an outgoing and assertive personality, strong interpersonal skills, and a desire to lead and inspire their teams.

Key Responsibilities:

• Advise, consult operators’ peer leaders on delivering exceptional customer experiences.
• Assist operators on how to engage with customers in a luxurious manner focusing on stock replenishment, promotion, merchandizing display, product knowledge, customers services and customers feedbacks
• Assist operators on how to handle customers’ complaints
• Proactively provide inputs to AGM to come up with optimal proposals to advise operators on customers engagement enhancement including merchandizing display, promotion, stock replenishment and customer services
• Ensure Department Supervisors, and Business Consultants have clear goals and objectives which remain focused on customer experience consultation to operators
• Responsible for Department Supervisor and Business Consultant staff retention, development and job satisfaction levels. Provide effective team leadership through open communication, training, coaching and active encouragement
• Celebrate best practices or success stories on customer engagement consultation
• Ensure a development plan is in place and actively reviewed for each of your business consultant . Work with your AGM to identify future potential DM’s, Department Supervisors and ensure development plans for those talents
• Take corrective action to improve unsatisfactory performance, in consultation with your AGM and Human Resources (HR), adhering to local HR requirements.
• Lead, coach and train your team to ensure they are consistently growing in skills, confidence and effectiveness in their roles. Includes ensuring Department Supervisor, proactively coach their Business Consultant staffs with a focus on enhancing customer experience consultation to operators
• Prepare and deliver performance appraisals providing relevant and specific feedback.
• For training sessions and materials used by you and your team, provide feedback on training effectiveness to your AGM. Actively participate in pre and post training discussions at your location, with action plans made where appropriate, to actively reinforce practical application of the learning. Through analyzing retail sales data in combination with customers’ feedbacks, provide strategic consultation to operators on stock and assortment planning with JVs
• GENERAL
• Actively participate in corporate charity initiatives, local community and government activities to demonstrate DFS’ commitment to the local community in both business and social senses.
• Actively promote the DFS brand and a strong positive professional image at all times.
• Complete internal reports and participate in various projects as/when required.
• Manage team compliance with all company policies and procedures,
• Ensure that the workplace is safe, with the premises and behaviors of employees not imposing risks to the health and safety of any person. Where risks are identified, report appropriately for prompt assessment and action in line with location procedures.
• Perform any other duties as requested in a diligent and conscientious manner.
• KEY RELATIONSHIPS (Internal and External):
• Internal
• AGM, General Manager; Managing Director
• Category Consultation team
• Human Resources Manager
• Finance Manager
• Other Department Managers (DMs)
• Other Support Teams
• Visual Merchandising Team Inventory Support teams
• External Vendors; Customers; Operators

Key Requirements:

• Bachelor Degree in Management, Business or equivalent preferred, not essential.
• 2+ year retail store experience is required, leadership experience with sales and luxury merchandise highly desired.
• Critical Skills: Fluency in English and other languages as required by location
• Other Knowledge, Skills and Abilities Required:  Strong multi-dimensional leadership ability  Must have high degree of integrity and confidentiality with a keen sense of business/financial acumen  Able to work under stringent deadlines and be able to prioritize with multiple deadlines  Must have strong interpersonal skills and be able to work well with personnel at various levels  Must have strong communication skills, both oral and written and be comfortable in making presentations  Strong analytical, organized and problem-solving skills  Accuracy and attention to details  Proficient in using MS tools, including Excel, Word & Power point