CRM Specialist - DFS9112383 in Hong Kong at DFS

Date Posted: 9/3/2018

Job Snapshot

Job Description

Assist in developing and organizing exclusive experiences for top VIP clientele, managing customer feedback after the experience and other related projects. He/she will also be responsible for supporting the interactions with clients and stakeholders to ensure a seamless experience is in place.

Key Responsibilities:
• Assist the Experience Manager (Client) in identifying potential clients, developing experiences, devising communication strategies and ensuring logistical execution
• Research and propose ideas to create memorable experiences for customer and other personalized initiatives
• Update and maintain member preference inventory
• Gather customer feedback post-experience and prepare reports for continuous improvement
• Compile and consolidate reports as/when required

Key Requirements:

• University graduate with minimum 2 years experience, preferably in hospitality / service related industry
• Motivated and passionate to work in a luxury environment
• Demonstrate organizing and planning skills, and able to work independently and as a team
• Good command of spoken and written English; Cantonese, Mandarin and Japanese would be advantageous
• Willingness to travel overseas


• Strong interpersonal skills and be able to work well with people at various levels
• Sound negotiation and presentation skills
• Resourceful and persistent and obtaining solutions to challenging situations
• Ability to work under pressure and react positively to demanding situation
• Must be able to have a flexible schedule as required by the needs of the business
• Ability to maintain a high degree of confidentiality