Concierge (Full Time) - DFS116196 in Honolulu, HI at DFS

Date Posted: 8/10/2018

Job Snapshot

Job Description

The Concierge is responsible for providing superior service to all internal and external customers at all times. This includes general assistance to all customers such as inquiries, recommendations, handling requests and trouble shooting. Concierge will also need to actively liaise with Sales and Marketing team to help prepare and manage tour groups, co-ordinate effectively with Tour Conductors, Travel Agents, Tour guides and drivers to ensure smooth flow of traffic into our store.
This position is based out of the T Galleria Waikiki location.

Key Responsibilities:
• Provide clients with full concierge services, which include transportation, merchandise deliveries, reservation handlings and others, some of which may be non-DFS related
• Build, develop and maintain positive rapport and relationships with clients by pro-actively engaging and assisting them
• Sustain a strong knowledge of local services and up-to-date activities in town to be able to recommend and fulfill any customer’s needs or requests
• Present our products and services to the clients by exercising quality knowledge so as to gain client’s confidence and trust
• Coordinate with Sales and Marketing team on the planning and scheduling of group visits to the store
• Enhance repeat business by establishing and maintaining good rapport and working relationship with the travel agents, tour guides and tour conductors
• Provide conducted groups with detailed pre-shopping briefing on relevant store information and services
• Ensure client’s possession of appropriate shopping cards, recording and data entry of customers’ information
• Answer all calls promptly, in a professional manner and in accordance with DFS standards.
• Follow up on all commitments made to clients, including providing adequate follow up on claims and repairs
• Issuance of promotional give-aways of various marketing campaigns and assist in compiling monthly report and feedback on promotions
• Assist the Loyal T Lounge in the co-ordination of private-viewings, functions/events and other ad-hoc services requested by clients
• Assist to organize and participate in all in-store PR and related promotional activities

Key Requirements:
• High School diploma or equivalent, or an equivalent combination of education and experience sufficient to successfully perform the essential functions of the job.
• Prior experience in customer service, hospitality services or luxury brand/boutique.
• Secondary language speaking in Chinese, Japanese or Korean is beneficial, but not required.
• Ability to work flexible hours / shifts, including weekends, nights and holidays.
• Basic knowledge of computer skills is essential.