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Concierge - DFS7210138 in Saipan at DFS

Date Posted: 12/1/2018

Job Snapshot

Job Description

The Concierge is responsible for providing general assistance related to enquiries, recommendations, handling requests and resolving customer problems. The Concierge regularly liaises with the Marketing Team to prepare and manage tour groups, coordinate with tour conductors, travel agents, tour guides and drivers to ensure the smooth flow of customers into the store and servicing of customer needs.

Key Responsibilities:
Provide customers with general concierge services, which include but are not limited to: transportation arrangements, merchandise deliveries, and reservation handling.
• Maintain up-to-date knowledge of local area services, events and activities as well as knowledge of company product and services in order to effectively make recommendations, answer customer’s questions and service customer’s needs.
• Work with Promotions and Sales and Marketing Teams to plan and schedule group visits to the store.
• Maintain good rapport and working relationship with the travel agents, tour guides and tour conductors.

Key Requirements:
Educational Requirements: Secondary School or High School Diploma, or equivalent Preferably specializing in hospitality and/or service related industry Prior experience in customer service, hospitality services or luxury brand/boutique Fluency in English language and other language(s) as required by location Basic knowledge of computer skills is essential Other Qualifications / Core Competencies Other Qualifications / Core Competencies
• Proactive
• Resourceful
• Self-motivated
• Team-oriented
• Able to multi-task
• Able to engage clients
• Professional in appearance, language and demeanor
• Able to work under pressure in a fast-paced environment and react positively to multiple requests while maintaining composure
• Strong interpersonal skills and able to work well with people at various levels
• Able to maintain a high degree of confidentiality
• Demonstrate excellent problem-solving skills"