Concierge - DFS1161232 in Honolulu, HI at DFS

Date Posted: 11/9/2018

Job Snapshot

Job Description

The Concierge is responsible for providing superior service to all internal and external customers at all times. This includes general assistance to all customers such as enquiries, recommendations, handling requests and trouble shooting. Concierge will also need to actively liaise with Sales and Marketing team to help prepare and manage tour groups, co-ordinate effectively with Tour Conductors, Travel Agents, Tour guides and drivers to ensure smooth flow of traffic into our store.

Key Responsibilities:

• Provide clients with full concierge services, which include transportation, merchandise deliveries, reservation handlings and others, some of which may be non-DFS related
• Build, develop and maintain positive rapport and relationships with clients by pro-actively engaging and assisting them
• Sustain a strong knowledge of local services and up-to-date activities in town to be able to recommend and fulfill any customer’s needs or requests
• Present our products and services to the clients by exercising quality knowledge so as to gain client’s confidence and trust
• Coordinate with Sales and Marketing team on the planning and scheduling of group visits to the store
• Enhance repeat business by establishing and maintaining good rapport and working relationship with the travel agents, tour guides and tour conductors
• Provide conducted groups with detailed pre-shopping briefing on relevant store information and services
• Ensure client’s possession of appropriate shopping cards, recording and data entry of customers’ information
• Answer all calls promptly, in a professional manner and in accordance with DFS standards
• Follow up on all commitments made to clients, including providing adequate follow up on claims and repairs
• Issuance of promotional give-aways of various marketing campaigns and assist in compiling monthly report and feedback on promotions
• Take and process telephone, fax, internet etc orders accurately and efficiently, advising client of any promotions or specials available to maximize sales on every order
• Accountable for the issuance of various privilege discount cards to eligible clients
• Handle switch board and make necessary in-house announcements.
• Assist the Platinum Services Club in the co-ordination of private-viewings, functions/events and other ad-hoc services requested by clients
• Support the daily management of the Platinum Services Club Lounge, including member assistance and data-entry input
• Assist to organize and participate in all in-store PR and related promotional activities
• Handle sale of gift certificates/electronic gift card
• Ensure custom allowances and regulations are adhered to at all times
• Actively promote the DFS brand and a strong positive professional image at all times
• Perform any other duties as requested in a diligent and conscientious manner

Key Requirements:
The ideal candidate should be motivated and passionate to work in a luxury environment. He/she should be detailed orientated, highly- driven and possess an outgoing personality. Education: High School Diploma or GED, preferably specializing in hospitality/service related industry Critical skills: Fluency in English language and Chinese/Japanese and/or other languages are preferred. Basic knowledge of computer skills is essential. Work Experience: Prior experience in customer service, hospitality services or luxury brand/boutique.