Client Services Specialist - DFS1171178 in San Francisco, CA at DFS

Date Posted: 6/10/2018

Job Snapshot

Job Description

The Client Services Assistant provides administrative support to the Client Services Department. Duties include general clerical, VIP Client Contact and other administrative work as required to support the smooth operations of the departments

Key Responsibilities:
Client Services

Job Responsibilities:
1. Maintain DFS customer service program (Loyal T membership) database. Responsible for updating member information and data accuracy.
2. Promote and enhance Loyal T program and other marketing campaign at LAX.
3. Establish and build strong customer relationships by attending and hosting local company events.
4. Work with staff to collaborate and provide a luxury shopping experience and personalized service to DFS Loyal T members.
5. Communicate with Loyal T members on special promotions and events through various communication channels such as a phone call, email, and via social media.
6. Assist tour groups traveling through LAX and maximize the sales from each of the tour groups.
7. Complete internal reports, presentations and participate in various projects as/when required.
Other Duties:
• Event invitation- Invite customer to the VIP exclusive events such as Master of Time(MOT), Master of Wine(MOW), and other Los Angeles related events
• Loyal T Program support
- Conduct Loyal T related trainings to Sales staff
- Conduct quarterly Loyal T Collateral inventory counts and ordering
- Replenish and organize signup materials for store locations
- Conduct Loyal T signups, prepare gifts, thank you notes for Loyal T Stars and certificate for the winners. Create power point slides to recognize these stars
- Handle all administration for Loyal T signups, data entry to Loyal T System and manual entry of associate transaction to Customers’ account
- Support Loyal T promotion by making note on the register, educate sales staff to apply the discount on POS system, brief managers and team leads the details of the marketing promotion
- Assist with the Client Services Manager Monthly report
- Assist to translate/revise Loyal T promotion information on signage, flyer, and brochure
- Promote Loyal T program by attending networking events such as LATCB China Ready Trade Show, Chinese Tourism group meeting.
• Tourism group- prepare gift bag, Loyal T collateral and meet with tour guide/leaders when big groups are flying out from TBIT, T2, T5, T7. Tracking and calculate group sales based on the name list provided by the tour guide.
• Attend VIP events- work with AEG to provide special, luxury customer experience to VIP customer. For example: Master of Chef, NBA games, Jingle Ball concert, and Grammy Awards.

Key Requirements:
Educational Requirements BA or AA College degree or equivalent
Work Experience 1-2 years in office administration
Licenses / Certifications

Critical knowledge & skills including tools, software applications, language, etc.

Fluency in Mandarin/English language required; writing, reading and speaking.
Proficiency in Microsoft Office applications (MSWORD, MSEXCEL, POWERPOINT)• Energetic, team oriented, ability to multi-task, composed under pressure
• Able to work in a fast paced, high pressure environment
• Good organizational skills
• Good verbal and written communication skills
• Accurate and detail oriented
• Retail, Hotel experience preferred specifically in a fast paced work environment
• Able to work flexible hours and shifts, including weekends, nights and holidays as required by the needs of the business
• Able to work additional hours, as needed