Client Services Manager - DFS5211100 in Singapore at DFS

Date Posted: 2/14/2018

Job Snapshot

Job Description

The Client Services Manager reports to the General Manager and is responsible for leading the team of Personal Shoppers and Concierge in establishing and building strong relationships, providing the highest quality and outstanding personalized service, individual pride, and ultimate shopping experience to our valued Loyal T members. They should inspire, lead and develop the Client Services team in delivering the exceptional and seamless customer experiences while delivering sales & productivity targets.

Key Responsibilities:
• Lead and motivate the Concierge and Personal Shopper team to provide luxury shopping experience and personal services to high spending clientele
• Provide consistent motivation and coaching to ensure desired luxury selling behaviour standards/expectations are achieved
• Maintain ongoing long term relationship through personalized communication with clients
• Partner with the Travel Industry Marketing and Consumer Marketing to develop new sources of clientele, events and programs
• Manage Prestige Lounge to maintain a luxury shopping environment for Loyal T Prestige members
• Manage Loyal T data base, recruit new members and increase high tier members through various activities
• Actively promote the DFS brand and a strong positive professional image at all times.
• Complete internal reports and participate in various projects as/when required.
• Supervise team compliance with all company policies and procedures, Customs regulations and relevant trading laws, raising any concerns or issues to the Manager.
• Ensure that the workplace is safe, with the premises and behaviours of employees not imposing risks to the health and safety of any person. Where risks are identified, report appropriately for prompt assessment and action in line with location procedures.
• Perform any other duties as requested in a diligent and conscientious manner

Key Requirements:
• General degree
• More than 5 years’ relevant experience, preferably in retail or service industry
• Demonstrate organizing and planning skills, and able to work independently
• Good network locally with organizations, clubs and business groups
• Sound negotiation and presentation skills with excellent command in PowerPoint
• Good command of spoken and written English
• Overseas travel may be required