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Business Consultant (SAVF) - DFS524420 in Ho Chi Minh City at DFS

Date Posted: 5/28/2019

Job Snapshot

Job Description

To advise operators on creating luxurious customer engagement experiences including customer services, product knowledge, product merchandizing, promotion and stock replenishment to support their retail excellence following brands’ requirements

Key Responsibilities:

• To consult operators’ staffs on how to convince their customers to upgrade their selections (when appropriate), buying additional units and special discounts and promotions in the store
• To equip with a strong knowledge about , product knowledge, customer services and procedures to be able to advise operators and their staffs
• To be professional in appearance by adhering grooming policy of company
• To assist operators on how to handle customers’ complaints about product and service quality
• To advise operators on a proper level of presentation stocks, stock replenishment and stock quality control
• To advise operators on how to collect customers’ feedbacks on assortments, new trends and promotion. Consolidate those feedbacks and report to Department Supervisors/ Department Manager

Key Requirements:

• Educational Requirements: High school and above.
• Work Experience: 2 year experience within retail, wholesale or other service industry preferred. Licenses / Certifications Critical knowledge & skills including tools, software applications, language, etc.
• Strong command of English language; fluency in other languages (Chinese, Korean, Russian, Japanese) as required by location.
• Good interpersonal skill and high team-work spirit.
• Good customer service and influencing skill
• Professional in appearance, demeanor and language.