Boutique Manager - DFS525171 in Krong Siem Reap at DFS

Date Posted: 9/5/2018

Job Snapshot

Job Description

Boutique Manager is the dedicated Brand representative for Cartier within the DFS location.

Key Responsibilities:
•Align the customer experience to the company vision – exceptional people delivering exceptional product. o Lead, inspire and celebrate exceptional customer experiences.
•Drive sales: action sales, clearance, promotions, and incentive targets with passion. Focus on ways to increase and continually improve
•Manage your sales floor: Ensure a high energy, positive floor experience for staff and customers
•Observe, coach and react to what is happening around you to continually improve the customer experience and team productivity
•Effectively partner with the Platinum Services team to enhance the customer experience
•Effectively communicate company overall objectives and how the sales team are critical to driving the achievement of company vision, store sales targets and strategies for those objectives.
•Review sales productivity and individual sales team member’s performance on a regular basis.
•Ensure a development plan is in place and actively reviewed for each of your sales team.
.•Lead, coach and train your team to ensure they are consistently growing in skills, confidence and effectiveness in their roles.
•Responsibility for being the primary communication link between product merchants and the customer, including regular phone and email communications. Actively prepare and participate in the bi-monthly MM / Brand / Product conference calls
•Maintain a very high standard of product and brand knowledge for your area, and ensure the same from your team
•Maintain and enhance local brand relationships, while upholding confidentiality in sales and performance related information by disclosing this information only to DFS management and Cartier Brand Representatives.
•Ensure floor presentation meets or exceeds brand and DFS requirements
•Participate in the development and execution of merchandise strategy including promotions, seasonal buys, etc

Key Requirements:
- Bachelors Degree in Management, Business or equivalent preferred, not essential
- Fluency in English and other languages as required by location.
- 2+years retail store experience required. Leadership experience with sales and luxury merchandise highly desired.
- Strong multidimensional leadership ability. Able to effectively operate in a culturally diverse environment with astuteness and sensitivity.
- Must have high degree of integrity and confidentiality with a keen sense of business/financial acumen
- Able to work under stringent deadlines and high pressure and be able to prioritize a heavy workload with multiple deadlines.
- Must have strong communication skills, both oral and written and be comfortable in making presentations.
- Ability to work independently and on weekends and outside of regular office hours, if required.
- Able to make sound decisions with relevant facts at hand. Does not shy away from conflict.