Beauty Advisor - DFS3811265 in Sydney at DFS

Date Posted: 12/2/2019

Job Snapshot

Job Description

DFS Australia is looking for a professional Full-Time English and Mandarin speaking Beauty Advisor to join the Beauty team at our Sydney Galleria. Working with a high profile brand and as a member of our Beauty team, you will be responsible for providing the ultimate luxury experience for our customers.

Key Responsibilities:
1. Selling
• Assist customers in selecting, purchasing and refunding of focused beauty products while demonstrating excellence in customer service at all times.
• Treat all beauty products, regardless of brand or value, with care and present to the customer with highest level of respect.
• Complete customer transactions in a professional, timely manner.
• Inform customer necessary information they need to know if applicable. 2. Customer Experience
• Maintain a smart and well-groomed appearance when in uniform to convey a professional image of self-confidence and competence.
• Apply the principles of Apprentice so as to achieve superior customer service.
• Respond to customer queries and complaints in a polite and courteous manner. 3. Floor and Product Presentation
• Demonstrate product features and product information.
• Ensure floor presentation meets or exceeds brand and DFS requirements.
• Maintain stock levels of focused brand merchandise.
• Be familiar with store layout and direct customers to merchandise, services and facilities as appropriate.
• Assist the Management team in the coordination and execution of all team merchandising activities, including inventory management, presentation quantities, promotional activities and merchandise stock flow. 4. Teamwork
• Work cooperatively with co-workers to accomplish sales and service goals.
• Assist other sales staff in periods of peak demand to ensure that customers in all areas are attended to promptly and efficiently, with waiting time reduced to a minimum.
• Take action to problem solve or effectively communicate to manager for assistance.
• Provide manager with customers’ feedback.
• Treat all fellow team-members with respect to support a healthy and positive team environment. 5. General
• Plan, participate and help monitor physical inventories.
• Maintain light housekeeping. Ensure retail areas and store rooms are neat, clean, hazard free and dust-free.
• Adhere to established health and safety policy and other DFS company policies, procedures, and regulations.
• Attend meetings, trainings & store briefings when required, to gain greater knowledge of the business and products.

Key Requirements:

• Fluent in English and Mandarin essential
• Ensuring our exceptional products are promoted and presented for a luxury shopping environment;
• Providing customers with a luxury brand experience, providing exceptional levels of product knowledge and supporting luxury service delivery;
• Developing relationships with existing and new customers;
• Achieving sales targets and building greater product awareness for our customers;
• Working as a part of a dynamic, multi-cultural team