Beauty Advisor, Chanel - DFS7210102 in Saipan at DFS

Date Posted: 4/5/2018

Job Snapshot

Job Description

Beauty Advisors play an important role in the sales floor as they are on the front line and the direct link between our customers and products. They deliver a seamless customer experience as exceptional people delivering an exceptional product, building customer loyalty and relationships while delivering beauty sales and productivity targets.

Key Responsibilities:
1. Selling
• Assist customers in selecting, purchasing and refunding of focused beauty products while demonstrating excellence in customer service at all times.
• Treat all beauty products, regardless of brand or value, with care and present to the customer with highest level of respect.
• Complete customer transactions in a professional, timely manner.
• Inform customer necessary information they need to know if applicable.
2. Customer Experience
• Maintain a smart and well-groomed appearance when in uniform to convey a professional image of self-confidence and competence.
• Apply the principles of Apprentice so as to achieve superior customer service.
• Respond to customer queries and complaints in a polite and courteous manner.
3. Floor and Product Presentation
• Demonstrate product features and product information.
• Ensure floor presentation meets or exceeds brand and DFS requirements.
• Maintain stock levels of focused brand merchandise.
• Be familiar with store layout and direct customers to merchandise, services and facilities as appropriate.
• Assist the Management team in the coordination and execution of all team merchandising activities, including inventory management, presentation quantities, promotional activities and merchandise stock flow.
4. Teamwork
• Work cooperatively with co-workers to accomplish sales and service goals.
• Assist other sales staff in periods of peak demand to ensure that customers in all areas are attended to promptly and efficiently, with waiting time reduced to a minimum.
• Take action to problem solve or effectively communicate to manager for assistance.
• Provide manager with customers’ feedback.
• Treat all fellow team-members with respect to support a healthy and positive team environment.
5. General
• Plan, participate and help monitor physical inventories.
• Maintain light housekeeping. Ensure retail areas and store rooms are neat, clean, hazard free and dust-free.
• Adhere to established health and safety policy and other DFS company policies, procedures, and regulations.
• Attend meetings, trainings & store briefings when required, to gain greater knowledge of the business and products.

Key Requirements:
• Diploma or equivalent, or an equivalent combination of education and experience sufficient to successfully perform the essential functions of the job.
• Minimum 1 year beauty experience in a retail environment.
• Proficient with handling a POS register machine.
• Ability to work flexible hours / shifts, including weekends, nights and holidays. Able to work overtime hours when necessary.
• Secondary language speaking beneficial, but not required.
• Good organizational skills, self-starter and highly motivated.
• Ability to work in a fast-paced, high pressure environment
• High energy level and positive approach to job and group responsibilities.