Assistant Manager, CRM Product Development - DFS9112606 in Hong Kong at DFS

Date Posted: 6/5/2019

Job Snapshot

Job Description

Working within the DFS organization this position joins a group of innovative business professionals with expertise in technology, process and design. With a curiosity and focus on exceptional customer experience, DFS enables corporate strategy through strong partnerships. By embracing a fun, agile and creative environment, DFS delivers solutions on pace with enterprise evolution. By understanding the technology customers’ needs, this role focuses on driving excellence in delivery execution and meeting our customer satisfaction expectations.

Key Responsibilities:

• Deliver CRM Systems projects from conception to design, build and test. Support the building and deployment with IT and vendor teams.
• Gather and analyze business requirements. Document business requirements as user stories at conceptual level and detailed levels.
• Discuss and suggest best practices with business partners.
• Support Product Owner in connecting with development team to ensure functional and non-functional requirements are met.
• Facilitate user meetings and Agile ceremonies.
• Support applications design (UX) to ensure that functional and non-functional requirements are met.
• Collaborate with Quality Assurance teams in defining QA testing scope and approach and clarifying requirements.
• Conduct Testing & QA when needed.
• Release planning with IT teams.
• Develop user training materials for related loyalty systems and conduct end-user system trainings / Refresher training.
• Work and collaborate with the CRM analytics team to create and maintain appropriate CRM metrics reporting.
• Support DFS IT on handling system tickets / issues raised by Users.

Key Requirements:

• Degree in Computing, Business, Marketing or related fields
• Project Management Institute Certified
• 4-6 years of experience in leading project teams
• Experience in handling CRM database management or CRM system projects would be an advantage
• Strong interpersonal skills
• Effective communication
• Scrum Certification agile experience preferred
• Strong experience in implementing and supporting loyalty programme solutions
• Good knowledge and understanding of digital interface design processes and knowledge of trends in CRM loyalty system
• Demonstrated ability to think strategically about complex issues, leading to thoughtful recommendations and action plans
• Proficiency in Microsoft Office tools (Excel and Powerpoint)
• Analytical and problem-solving mindset, dynamic and active, strong people skill to deal with diverse working environment
• Excellent written & communication skills in both English and Chinese
• Be curious
• Embrace change
• Work collaboratively
• Understand Vision and Purpose
• Cross-cultural agility
• Drive for results