Assistant Manager, BMO - DFS91121186 in Hong Kong at DFS

Date Posted: 9/25/2021

Job Snapshot

Job Description

The Field BMO Assistant Manager reports to the Beauty Operations structure. Field BMO Assistant Manager is accountable for execution of the aligned Beauty and Division strategies. The BMO team works in partnership with stores and global merchandising community/COE to deliver excellences in supporting operational efficiency, optimizing staffing productivity and effective promotional& animation implementation striving for the best customer’s shopping experience in DFS. Field BMO support and facilitate aligned communications with COE/Local Brand contacts/Merchant community on key/essential operational topics. The 3 centers of excellence (COE) comprises: Operations/Staffing/Animations, partner with regional Field BMO representatives who are the key collaborators between merchant community and division operation management.

Key Responsibilities:
Centre of Excellence - Corporate Office
• Partner with Global and Field BMO through 3 centers of excellence, Operations/Staffing/Animation
• Constantly review/improve process/communication driving efficiency at each center of excellence
• Provide consolidated source of information/best practices sharing among cross functional departments.
• Support Field BMO team with centralized guidance/SOPs and co-ordination with division projects
• Collaborate with key corporate functions to optimize process to address/minimize pain-points Regional Representative - Field BMO
• Support divisions on-site execution/collating feedback corresponding to the 3 centers of excellences.
• Channel customer’s feedback/store operating challenges/propose problem solutions to COE/global merchant community. Facilitate communications with local brand contacts/Store Ops.
• Communicate inventory issues to key stakeholders that impact sales/service/counter display
• Highlight issues concerning floor space productivity/VM constraints/Brand counter maintenance
• Support animation/pricing promotional execution & provide/summarize customer’s feedback to COE & merchant community in consolidated format.
• Review effectiveness of GWP/Testers and provide usage feedback to COE/MM & aligned communication to local brand contacts when needed.
• Follow-up on staffing topics: coverage/hiring process/billings/effectiveness of incentive scheme with key internal and external stakeholders.
• Co-ordinate brand training requests to Beauty School/Unforgettable service team
• Visit stores regularly (preferable weekly) and share regional traffic/customer’s insight/essential operation KPI & competition intel of local market.
• Facilitate renovation projects on swing plan/new listing brand on-boarding/exit brand/off boarding
• Connect local brand partners only for operating topics/excluding sales/inventory/strategies sharing Division Initiatives Executive (Centre of Excellence & Field BMO)
• Loyal T programs
• Facilitate marketing in home country (pre-departure, editorial, etc.)
• Major Division Events – i.e. CNY/Holiday Campaigns/Golden Week/FCB /Bespoke/BB/LS

Key Requirements:
Other Job Functions or Skill Sets
• Effective communication both oral and written.
• Ability to organize and prioritize workload to meet established deadlines.
• Effectively operate in culturally diverse environment with astuteness & sensitive towards controversial topics
• Exhibit high degree of integrity/confidentiality and a strong sense of business/financial acumen.
• Able to work flexible hours to meet the needs of the business.
• Accuracy and attention to details and capable of good judgement calls with relevant facts
• Display a strong interpersonal skills and work well with personnel at various levels.
• Good problem-solving skills/ability to anticipate/call-out potential adversities Knowledge, Skills and Abilities Required
• Undergraduate degree or an equivalent combination of education and experiences enough to successfully perform the essential functions of the job
• 5 years or above of retail operations or merchandising experiences. Regional and market leadership experience with merchandising and operational accountability
• Buying and inventory management experience
• PC experience with Microsoft office software such as Excel, Word and Outlook preferred