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Assistant General Manager - Sales - DFS525175 in Krong Siem Reap at DFS

Date Posted: 12/17/2018

Job Snapshot

Job Description

Purpose & Objective of Role: The Assistant General Manager (AGM), Sales is a key business partner to the General Manager at store level. They are responsible for delivery of the DFS vision of exception people delivering exceptional product to our customer. They ensure their team of Product Sales Managers (PSM’s) are fully focused and effective in their role as a key link between the global merchant team and our customer, striving to continually improve team and space productivity in their assigned brands or categories. The AGM Sales is responsible for their PSM’s achieving sales and productivity targets while, upholding the company’s luxury brand image through managing the performance, morale and development of the sales team. The AGM Sales is a member of the senior team responsible for crafting, leading and delivering approved location specific strategies aligned with the execution and achievement of Company targets, strategic goals and initiatives.

Key Responsibilities:
Drive Store Productivity & Service Experience
• Prepare and execute approved store productivity plans that achieve or exceed customer penetration, spend targets and grow market share.
• Lead your PSM’s to work effectively with Global & Division Merchants to execute the merchandising strategies in each of their areas.
• Drive the local promotional calendar with the Global & Division Merchants and Marketing teams. Effectively communicate and execute the Promotions in store as scheduled and agreed in the calendar.
• Lead each PSM to take proactive steps to increase their team sales and continuously improve the individual productivity of each of their team members.
• Build and maintain strong relationships with joint venture partners in your location and ensure strong communication links are maintained in store.
• Maintain a keen awareness of competitor movements and activities.
• Works as part of a team with your local senior team, Business Development, Group and Corporate Finance on the development of proposals for both existing and potential locations as/when required Team & Service Management
• Effectively communicate company overall objectives and how the PSM and sales team are critical to driving the achievement of company vision, store sales targets and strategies for those objectives.
• Responsible for PSM and sales staff retention, staff development and job satisfaction levels. Provide effective team leadership through open communication, training, coaching and active encouragement of PSM’s and the sales team to meet or exceed location sales and profitability targets, while role modeling desired behaviors.
• Ensure a development plan is in place and actively reviewed for each of your PSM’s.
• Partner with your General Manager and Talent Management to ensure a succession plan is in place and actively progressing for your location as appropriate.
• Lead, coach and train your PSM’s to ensure your PSM team is consistently growing in skills, confidence and effectiveness in their roles.
• Provide feedback on training effectiveness to the relevant training delivery manager. Store Presentation
• Work with Store teams, Merchants and Visual to execute store presentation and promotional activities.
• Ensure consistent execution and maintenance of DFS internal and vendor’s Visual Merchandising directives in line with required standards.

Key Requirements:

• Bachelors Degree in Management, Business or equivalent preferred.
• 4+years retail store management required. Regional and market leadership experience with merchandising and financial accountability highly desired. Merchandising and negotiations experience a plus.
• Proficiency in MS Microsoft computer applications (Excel, Word, Powerpoint, Access) and email required.
• Strong multidimensional leadership ability. Able to effectively operate in a culturally diverse environment with astuteness and sensitivity.
• Must have high degree of integrity and confidentiality with a keen sense of business/financial acumen
• Accuracy and attention to detail.
• Able to work under stringent deadlines and high pressure and be able to prioritize a heavy workload with multiple deadlines.
• Must have strong interpersonal skills and be able to work well with personnel at various levels.
• Must have strong communication skills, both oral and written and be comfortable in making high level presentations.
• Function as a resourceful and proactive team member.
• Must be able to have a flexible schedule.
• Able to work independently with minimal supervision.
• Strong organizational skills
• Strong analytical skills; ability to work with complex issue.
• Able to make sound decisions with relevant facts at hand. Does not shy away from conflict.
• Good problem-solving skills.
• Ability to work independently and on weekends and outside of regular office hours, if required.